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MediaAgent Offline

  • 14 February 2022
  • 2 replies
  • 1650 views

Userlevel 2
Badge +8

I installed the Linux Package. (file system, MediaAgent)

 

Media Agent is online immediately after installation.

 

But after about 5 minutes, it becomes offline. (Not working on anything)

Do you have any advice?

 

 

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Best answer by Stuart Painter 14 February 2022, 11:27

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2 replies

Userlevel 7
Badge +15

Hi @chris_ahn 

Thank you for the question, there’s a few things we can check here:

  1. Are there any firewalls or network restrictions in place between the Commserve and Media Agent - you may need to configure a network route to establish comms between them
  2. Please check on services restart or even server reboot to see if the condition clears
  3. Please check if “DoNotDetectDevices” additional setting is configured and may be affecting initialization on the MA.

Try a Check Readiness test to see what is reported and may need to be addressed.

Thanks,

Stuart

Userlevel 2
Badge +8

I try service restart of commvault.

 

then MediaAgent Online!

 

I don’t know why…

 

so, Thank you for your reply