im facing an issue related to VMs backup on openstack due to below error
Error Code: [91:163] Description: Unable to create a virtual machine snapshot of [Nex]. [Snapshot could not be found.] Please check the virtual machine snapshot tree.
VSbkp.log, logmanager attached
fast reponse is highly appreciated as this is a critical case
The logs show the API failed to find the snapshot:
Looking back earlier in the log, We can see the Snapshot referenced for the disk:
So based on the above, I would assume the Snapshot was pruned for some reason. - You might want to check the logs on the Openstack side here.
Also please note that for priority issues, it would be best to raise a Support Case at ma.commvault.com.
i have already advised to raise a ticket, i’ll update the topic with the resolution later once we fix the issue.