Recall/Restore Exchange Mailbox Archiver emails

Shane, are you seeing absolutely no client option?

if I recall correctly, you need outlook installed in any pst destination  

Sharing links below for anyone following  

restore to pst:

https://documentation.commvault.com/commvault/v11_sp20/article?p=29025.htm
 

all restore options:

https://documentation.commvault.com/commvault/v11_sp20/article?p=29019.htm

Aaaaah!
v11.23.17 - Apologies

“Exchange Mailbox Archiver” I know it’s (very) deprecated, but we do need those emails back.

There are no clients in the drop-down.

Thanks, @PatrickD !

@Shane

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Just to add here… (if the outlook recommendation by @Mike Struening doesn’t work), the only other reason I can think of as to why we would not see an option in the drop down list for available servers to restore to is because we do not have a server in your environment that has the ‘exchange mailbox archiver’ agent binaries installed on it. 

This will have to be the older legacy binaries, not the newer v11 exchange package binaries.

I believe what you need to do is:

• Get the V9 media from ma.commvault.com (if you don’t already have it)

• On the Commserve
  • Add the registry key ‘nAllowOlderClients’ as per: https://documentation.commvault.com/additionalsetting/details?name=%22nAllowOlderClients%22&id=1166
     
• On a Client (preferably, one without the software already installed), add the key ‘bIgnoreCommserveVersion’ as per: https://documentation.commvault.com/commvault/v11/article?p=3605.htm
   
• Run the v9 installer and select the ‘exchange archiver agent’ option, similar to:
   
• Once installed on a client (which also has Outlook 2010 or 2013 64 bit), you should then see this client available in the drop down list to restore to.
   
• If you do not have a spare client to install the agent onto, we can add a secondary instance as per: https://documentation.commvault.com/commvault/v11/article?p=1847.htm and install the Exchange Mailbox Archiver agent onto that. 

If neither works (or you need remote assistance), i’d suggest raising a support case so that we can check thins over remotely. 

Thanks, 

@Chris Hollis , legend of Commvault!

What do you see under Exchange?  @Chris Hollis might remember the folder structure better than me….Chris, do you know what ISO version you were referencing in your screenshot?  Is it available on cloud.commvault.com?  If not, I can look into seeing if we have it to present to @Shane via Maintenance Advantage.

Thanks @Chris Hollis 

Where can I get v9 from these days?

It has been a very long week, apologies. And thanks.