We are not able to access Commcell Console via SSO from other Domain.
We re getting Database error while trying to access Commcell console.
From EVMgrs Logs we are getting 0xc000019B error.
And from Client Machine we are getting 0x1b Unknown error.
Microsoft is suggesting us to create SPN for Service Account , Is it Necessary to configure SPN for Cross Domain SSO.
Please suggest us how we can troubleshoot the issue.
From the link below:
If you use trusted domains, register both domains with the CommServe server so that users from the trusted domains can log on
The error code in EvMgrS.log means there is a trust issue, ‘0xC000019B’ indicates STATUS_DOMAIN_TRUST_INCONSISTENT
token received by commserve(abc domain) will be sent to other domain (xyz) for validation
if xyz do not trust abc domain then sso login fails
We had added the domain controller as per commvault Documentation . Commvault Vendor is verified the configuration as well , no issue form that part.