we have a customer with some issues with the Outlook Add-In.
For some users the Add-In does not load when trying to access an archived email and behaves like it was not installed. For others, the add-in loads, but does not display the email content. Double clicking an archived email simply shows a blank window. With the “Quick Look” button, the email can be accessed in the browser. Also, this icon is not shown for the affected users:
The customer told that uninstalling and re-installing on those clients does not solve the issue. Since it is working fine for most of the users, this seems to be an issue with the add-in itself.
My question is: Are there any logs for the Outlook Add-In to check? I asked my colleagues, but no one is actually used to the Outlook Add-In since we do not get in touch with it usually.
Best answer by JamesAView original