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Question

Aux Copy Failed

  • 13 February 2023
  • 4 replies
  • 490 views
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Error Code: [13:138] Description: Error occurred while processing chunk [14591] in media [V_78], at the time of error in library [DiskLib] and mount path [[Hostname] /ws/hedvig/CVLTBackup], for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent]: Backup Job [185]. Unable to setup the copy pipeline. Please check connectivity between Source MA [media Agent] and Destination MA [dmedia Agent]. Source: media Agent, Process: CVJobReplicatorODS  Error occurred while processing chunk [16705] in media [V_85], at the time of error in library [DiskLib] and mount path [[media Agent] /ws/hedvig/CVLTBackup, for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent] MediaAgent Backup Job [202]. Unable to setup the copy pipeline. Please check connectivity between Source.

CV Version: 11:28:44

Hyperscale node act as media servers

4 replies

Zubair Ahmed Sharief
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Hello @Robert.R 

The below line indicates that there is connectivity issue when source ma and destination ma are communicating.   

Please check connectivity between Source MA [media Agent] and Destination MA [dmedia Agent].

Has this aux copy worked previously?

Was the port connectivity checked?

Is there a firewall; firewall config needs to be adjusted in CV config, was this done?

“Never settle for anything less than your best.” — Brian Tracy
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We are using Hyperscale node as media server and it is newly build infrastructure. First Auxcopy of small amount of size it was completed. With same media agents. But after that it was failed and there is no changes.

Source and Destination is same node and checked the ports 8400/8403/8401 there is port blocking vice versa.

Zubair Ahmed Sharief
Rank
Userlevel 3
Badge +9

Hello @Robert.R 

Could you attempt to change the destination of the auxcopy (for testing it) and run the aux copy?

First Auxcopy that completed successfully - Did it transfer any data across?

“Never settle for anything less than your best.” — Brian Tracy
R
Rank

Hello Zubair

Apologize for delay reply.

It got fixed. The issue is USB encryption key after changed the key copy was running fine.

Action taken:

  1. Tested the hardware using LLT tool no error found
  2. Using CV tape tool created the small file to read and write
  3. Reading was passed but while writing got error “Write Protected.

Conclusion: We noticed that the first copy was without usb key post installed the encryption copy is not written so we raised the vendor case to replace the key now copy is working fine.

 

Regards,

Robert

 

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