Dear Community,
Comcell: 11.24.23
i want to created a workflow for the UseCase Mailbox User Offboarding.
The Form should be trigger with smtp Mail Variable and create a Backup and Restores the Mailbox as .pst to a UNC Path.
My big Problem here is that the Workflow doesnt understand the InstanceTyp → Exchange Mailbox there is no Q_xxx that suits for that in the List , when i try with Q_MSECH_MB the jobs goes in pending state with “Failed to enumarate iDataAgent…..”, there are only Q_MSEXCH for 2003,2k archiv,db available but nothing Office 365.
Or he says that the Client has not installed the Module ….
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/9a7a3e74-68ed-47d9-818b-4bf65de7e360.png)
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/1069f3cb-8a6f-4acf-93ba-d586c074d1c8.png)
When you initiate a backup via GUI he uses as iDataAgent “Exchange Mailbox”.
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/2a931172-fa3d-4e2a-b48c-a6976d88ece5.png)
Is there anyone out there who managed to get a running workflow for Office 365 Mailbox Backup.
Cheers,
Thomas
Best answer by Abhinandan Jain
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