Alert Notification: Run Command for Powershell script ?

Hello,

I would like to run a script for each time that a backup fails to create a support ticket.

The alert has been configured and the Powershell script has been tested and validated and works using the following command on the Powershell window:

• powershell.exe create_ticket.ps1 -s “Title” -d “Description”

I would like Commvault to launch the script with its own tokens such as <CLIENT NAME>.

Using the documentation ressource “Setting Up Command Line Alert Notifications” (source link: https://documentation.commvault.com/commvault/v11/article?p=5401.htm ), I configured the Run Command fields as following:

• Command executable location: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe
• Arguments: /C powershell.exe C:\tmp\create_ticket.ps1 -s "Backup job failed for <CLIENT NAME>"  -d "`nAlert Title:      <ALERT NAME>`r`nTrigger Time:     <TIME>”

Unfortunately this doesn’t work.

Do you have any advises?

Thank you for your answers.

Best regards,

John