Hello,
We are testing Two-Factor Authentication on Commvault Platform Release 11.36.83.
Configuration:
- Two-Factor Authentication enabled at CommCell level
- Microsoft Authenticator configured and tested successfully for local admin user
- Email based OTP working correctly
- Windows Integrated Authentication enabled for domain users
Test scenario:
1. Email OTP enabled → Login via CommCell Console works (password + TOTP appended)
2. Email OTP disabled (enabled "Do not send email with PIN for two-factor authentication")
3. Attempt login via CommCell Console using:
password + current TOTP code (Microsoft Authenticator)
Result:
Login fails with "Invalid username/password"
Questions:
- Is Microsoft Authenticator (TOTP) supported as the only second factor for CommCell Console login, without email based OTP enabled
- Is email based OTP required for CommCell Console login?
- Is this expected product behavior or a configuration issue?
Thank you.
