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Question

Trying to add laptop client failing with Error Code :[68:574]

  • 17 July 2023
  • 8 replies
  • 139 views
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Hello, 

In my configuration, the CommServer and a Windows System are both members of a domain. When I try to add the Windows System as a laptop, the job fails with the error shown below.

68:574 Required media version [11.30] with transaction Id [4859364] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.
Source: win-c7k6li9lpl7, Process: DistributeSoftware

 

I looked into the software cache on the CommServer but couldn't find anything. I need some assistance here.

 

 

CommServer Version : 11.30.43  [Hitachi Data Protection Suite]

8 replies

S
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HI @Dipayan Sarkar ,

Can you download software:

https://documentation.commvault.com/2022e/essential/117291_download_software.html

Best Regards,

Sebastien Merluzzi

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Hello @Sebastien Merluzzi , 

The version I am having is 11.30.43  [Hitachi Data Protection Suite]. The latest fixes for current release it says 11.30.0. 

 

I attempted to download the version using Command Centre, but received the following error.

68:70 Could not download the file [CVMedia\FeatureReleaseList.xml/C:\Program Files\HDS\Backup and Recovery\SW\FeatureReleaseList.xml].
Source: win-c7k6li9lpl7, Process: DownloadSoftware

 

I then tried to get the Full Media of version 11.30. It wouldn't let me say Restricted Access.

 

 

Thanks, 

Dipayan Sarkar

Rajiv
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Userlevel 4
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Hello @Dipayan Sarkar 

Could you please try to download it from https://ma.commvault.com/ESD?fv=11.0&esdID=1396#packageDownload and see if that works?

Best,

Rajiv Singal

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Hi @Rajiv , 

Checked,I cannot login to this page using my partner account. 

 

Thanks

Dipayan Sarkar

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@Rajiv 

 

 

Rajiv
Rank
Userlevel 4
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Hello @Dipayan Sarkar 

While using cloud.commvault.com, Please try to login with another credentials which is registered with commserve. Otherwise try to add your user with commserver: https://documentation.commvault.com/2022e/expert/40685_associating_users_with_commserve_server.html

If both does not help, please call our helpline support +18777803077  and work with our front line team to get access on your account. 

Best,

Rajiv Singal

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@Rajiv 

 

Our lab is setup locally and not in the cloud. 

 

Thanks, 

Dipayan Sarkar

Rajiv
Rank
Userlevel 4
Badge +11

Hello @Dipayan Sarkar 

Please call our helpline support +18777803077  and work with our front line team to get access on your account. 

Best,

Rajiv Singal

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