We tried to install the RPM but this already failed with this error:
error: too many arguments to function ‘blkdev_issue_flush’
I was able to fix this with rebuilding the RPM and software is running now.
Now WebUI is running, but I´m not able to add users for login:
/commvaultvtl/bin/vtuser -a -u admin -p <password>
Invalid user name
/commvaultvtl/bin/vtuser -a -u vtladmin -p <password>
Failed to add user. Reply from server is :
There is no error message or anything else.
Florian
Best answer by Mike Struening RETIRED
Hey @FlorianSchoenheim , I see the case is closed. I’ll mark this as the answer, though I encourage you (or anyone else who has this issue) to post here if it reoccurs.
Finding Details:
Issue: ===================
The customer install an test environment with the RPM (commvault-vtl-usr-3.0.50.45-rhel.x86_64.rpm). And he cannot create user. It is an Test environment and on this point there is no existing Commvault environment. Operating System RHEL 8.6
Solution:
- Confirmed that the (https://documentation.commvault.com/2022e/expert/135841_open_commvault_vtl_20_web_management_interface.htm) and (https://documentation.commvault.com/2022e/expert/136354_managing_users.html) was followed - Suggested customer to provide /var/log/messages - However, the customer is on a leave and asked to close the case for now.
@FlorianSchoenheim , the first error is likely due to admin already existing (or being unusable).
The second leads me to think the password had invalid characters.
Can you confirm the password fits the below? If so, this is likely worth going right to support (and if you do, share the case number so I can track it).
To get this into the RPM I used rpmrebuild to edit the spec file and copied my edited core_itf.c from a tmp dir to /commvaultvtl/src/export before the build process starts.
First I did the installation on an Almalinux, but after the errors I reproduced the issue and a current RHEL 8.6 which has the same problems.
Hey @FlorianSchoenheim , I see the case is closed. I’ll mark this as the answer, though I encourage you (or anyone else who has this issue) to post here if it reoccurs.
Finding Details:
Issue: ===================
The customer install an test environment with the RPM (commvault-vtl-usr-3.0.50.45-rhel.x86_64.rpm). And he cannot create user. It is an Test environment and on this point there is no existing Commvault environment. Operating System RHEL 8.6
Solution:
- Confirmed that the (https://documentation.commvault.com/2022e/expert/135841_open_commvault_vtl_20_web_management_interface.htm) and (https://documentation.commvault.com/2022e/expert/136354_managing_users.html) was followed - Suggested customer to provide /var/log/messages - However, the customer is on a leave and asked to close the case for now.
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