Who to talk to, and when (onboarding)

As you get oriented, there are Vaulters standing by to help you. Here’s who to talk to, when.

Your Sales team. Your Sales team didn’t go anywhere! If you have questions or need help, drop them an email or give them a call.
Your Customer Success Manager (CSM). Not everyone has a CSM assigned. If you do, hang tight - they’ll introduce themselves to you, or your Sales Team will introduce them to you. If you have a CSM, they’re your first port of call if you have a question about navigating Commvault.
Need more? Explore our Training offerings here, including formal coursework and certifications and on-demand learning library.
If you need additional services, our Professional Services teams have got you. Find about more about the available services here, and contact your sales team if you need support with a project or are looking for custom reports, dashboards or integrations.
Is it not working? Behaving oddly? Need help troubleshooting? That sounds like a job for Support. You can post here in our technical forums or open a case via the portal. Before you do, we suggest searching the Q&A here. Your question might have already been answered. If the Community doesn’t have the answer or your inquiry is more complex, connect with Support.
- See all channels / contact info on our website
- Commvault Support Portal

Sign up