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error while installing failover instance

  • February 17, 2025
  • 1 reply
  • 132 views

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Hi,

we are setting up new passive setup for one of our customer. during installation of failover instance we are getting below.

8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt
8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set
8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False
8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.
8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.
8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......
8000  1     02/17 15:48:38 ### ### ### - Showing dialog : SIMInstallRequirementCheckViewModel .......
8000  6     02/17 15:48:38 ### ### ### - Performing client install requirement check with CommServe...
8000  6     02/17 15:48:41 ### ### ### - Completed client install requirement check with CommServe.
8000  6     02/17 15:48:41 ### ### ### - Failed in SIMInstallRequirementCheckViewModel System.Exception: Object reference not set to an instance of an object. -> Failed to serialize field clientComposition of type: class_, isList:True, current object type: System.Collections.Generic.List`1[CVInstallManagerMsg.ClientsComposition], parent object type: CVInstallManagerMsg.ClientSetup, index of last item iterated in list = 0
   at XmlManagedMsg.CVXMLEncoder.writeFieldInfo(CSMessageBase parentObject, Fdef field, Object fieldObject)
   at XmlManagedMsg.SerializationBase.SerializeInternal(Object msgObject)
   at XmlManagedMsg.SerializationBase.SerializeObject(Object msgObject)
   at XmlManagedMsg.CVXMLEncoder.SerializeObject(Object value, Boolean formatting, Boolean skipPasword, Boolean omitXmlDeclaration)
   at XmlManagedMsg.XMLEncoder.write(Object value_Renamed, Boolean format, Boolean skipPasword, Boolean omitXmlDeclaration)
   at XmlManagedMsg.XMLEncoder.write(Object value_Renamed, Boolean format, Boolean skipPasword)
   at XmlManagedMsg.XMLEncoder.encode(Object value_Renamed, Boolean format)
   at XmlManagedMsg.XMLEncoder.encode(Object value_Renamed)
   at InstallCommon.ServerCalls.CheckInstallRequirements()
   at ConfigureClientTool.Models.ConfigureClientBaseModel.ExecuteCheckInstallRequirementOperation()
   at ConfigureClientTool.ViewModels.SIMInstallRequirementCheckViewModel.DoWork(Object sender, DoWorkEventArgs e).
8000  1     02/17 15:48:52 ### ### ### - User clicked Cancel button
8000  1     02/17 15:48:52 ### ### ### - Set application exit code=[Cancel]
8000  1     02/17 15:48:52 ### ### ### - Firewall daemon is running - will try to stop it.
8000  14    02/17 15:48:53 ### ### ### - Sending stop signal to firewall daemon...
8000  14    02/17 15:48:53 ### ### ### - Firewall deamon stopped.
8000  1     02/17 15:48:53 ### ### ### - Completed QuitFirewallDaemonIfRun.

1 reply

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  • Vaulter
  • February 21, 2025

Hi ​@Vijay Hirpara 


Could you confirm whether Live Sync was installed previously on the current setup?
Additionally, are we removing a previous instance and attempting to reinstall it?


The error appears to be caused by stale entries from a previous installation. To proceed with a successful reinstallation of Instance 2, we may need to clean up the stale entries first and start from fresh with new client name.