Hi @Shahzeb - there is a new email alias for help with Education, course, and exams. enablement-help@commvault.com

Send your inquiry there and let us know if you don’t hear anything in the next few days. Thanks!

Thanks Jennifer for your reply but I am getting attached error when trying to mail.

I am able to login to old portal and see the course and exam link, however the link is not working. Please help.

Hi @Shahzeb - I’ll report this on. Our team is reviewing why you are getting the error message. We’ll update here soon or by email.

Thanks Jennifer!  What will happen with the pending Engineer exam? Will it accessible from new or old portal?

Hi @Shahzeb you can take the exam through our new portal : Commvault Training

My exam is not available in the new portal, that’s what I am saying. Do we need to pay for the exam again?

This is very ridiculous. The training and exam portal moved, there was no intimation on this or what would happen to the pending items. Above all, there is no support to reach out to look into the issue.

@Shahzeb did you contact the team already via enablement-help@commvault.com ?

Thanks @Onno van den Berg !

@Shahzeb - please confirm you send to enablement-help@commvault.com   - I have tested the alias and it is working / being received on our side from external emails.

I’ll send you a DM as I am not sure what you mean by “certification pending” - sounds like perhaps you didnt complete the exam?

Appreciate the detail @Shahzeb - check out my DM, we will get you all fixed up.

Hi,

Also getting an undeliverable when requesting a course transfer to enablement-help@commvault.com.

Hi,

I am also getting an undeliverable when requesting a course transfer to enablement-help@commvault.com.

I then emailed the following 3 addresses over 1 week ago and have received no responses from any of them:

RegistrarINTLEAST@commvault.com

registrar@commvault.com

training@commvault.com

   I am disappointed that Commvault has moved to a whole new training site, and have not let existing customers know.
   I have been a Customer for far longer than I care to say, and no email notices from corporate or our support team… :-(
   
   I only know at this point, after stumbling on this thread.

   Commvault no longer feels like the same Company that grew up with, and admired.

I am still getting the same undeliverable error message when requesting a course transfer to enablement-help@commvault.com.  Please let me know how I can view my previous courses.

Seriously, is it still not working……..

Just tested it myself and indeed….

Hi ​@jc4570 I have sent an internal email with your request, we’ll keep you posted. We are working with our service desk vendor to investigate and resolve intermittent issues with external emails hitting our alias and getting that notice. Thank you for raising it here in the Community. 

​@jc4570 ​@Onno van den Berg you should both have heard back from our registrar, but let us know if not. From what I understand, emails to “enablement-help” are generally getting through to someone on the team, despite the error message thrown, and as Damian said we’re working with the vendor to solve the error notification issue. I’m going to close this thread out to avoid any confusion later with the OP.

The training services has again been moved to another portal(readiverse) and again the trainings and certifications(ongoing and completed) has not moved :-(

The mails to enablement-help@commvault.com. still sending out same error and its been months like this. 

Thank you for your patience, and I’m sorry to hear about your experience.
I’ve reached out to the Enablement team for guidance, and we will keep you updated. In the meantime, I’ll go ahead and close this thread.

Thanks!,

Roy