Solved

Error installing remote media agent on Azure Windows VM from Metallic console

  • 27 March 2024
  • 3 replies
  • 25 views

Badge +1

I am trying to push the media agent package on an Azure VM from the Metallic portal and it always fail with error 68:224 Description: Connection error. Check if services are running on client

 

Any idea what is causing this error?

 

Thank you.

icon

Best answer by Lukas3D 28 March 2024, 10:03

View original

3 replies

Userlevel 1
Badge +5

Hi @Eric Cote ,

 

Before pushing the Media agent package, please ensure that the VM seeding package is installed on the VM. Once it is installed, then use the option “Add Software” from Manage>Servers.

Userlevel 3
Badge +5

The problem is that push would be done from CommServe which is total outside of your network and domain, so it’s not possible without having software deployed first. Then once “seeding package” is installed traffic goes via Internet/https.

 

I order to get the installing package a configuration must be accessed. 

 

Badge +1

Thanks for your help guys!

Reply