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Hi all,

after reviewing and accepted or denied all documents present in a request, the status of the documents is not updated.

 

Only after several attempts to move between the tabs of activate, it updates and I see the "complete review" or "request approval" access keys appear.

 

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The currently installed version is 11.28.10

@Gabriele Palumbo , can you repaste those images?  They are not showing up.

Thanks!

 

I spoke to the team Associate Managers for this topic who suggested opening a support case.  they have yet to see this.

Can you share the case number once you do?

@Gabriele Palumbo , following up on this one.  Were you able to get a case created/solve the issue?

@Gabriele Palumbo , can you confirm if this issue is still occurring?  I don’t see a case in your name.

@Gabriele Palumbo I am assuming this is now working.

If not, I would check which browser you are using.  I’m not aware of this issue, though it could be an older browser causing a delay, or temporary internet files, cached files, etc.

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