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hi,

we configured apps using the protected microsoft graph api for a customer.

using the following KB, https://kb.commvault.com/article/67692.
this was aproved about 1 month ago, and went correctly for about a month.

 

but today we tried verify connection on these apps, because 1 was invalid.

then all 10 apps we registered to use the protected api went into an invalid.

 

this was with out reason in CV, and we have asked microsoft to comment on this.
they said they dont revoke ths access after it has been granted.

 

the customer is currently on sp25.23.

i am wondering if you might have an idea why this state the token has gone in to invalid state?

 

kind Regards,

Thos Gieskes.

Hello @Thos Gieskes 

Not 100% certain here as CV would not “invalidate” those apps either nor would there be a way to do this. I understand MSFT states they don't revoke access after it has been granted but perhaps there is some other mechanism on the O365 side that would revoke for other reasons almost like a throttling mechanism perhaps? It's uncertain on the Commvault side as MSFT does not provide complete exposure to some of their internal mechanics.

hi @Scott Reynolds 

i was awaiting micorsofts reply on this, but they are not replying in a timely matter.

i will close this thread and open a CV SUP ticket if they have more queries for the cv side.

thanks for the reply.

 

Thos GIeskes. 

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