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Question

Backup oracle wallet failed on full backup

  • 15 March 2024
  • 4 replies
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Our system run on ODA-DBSYSTEM, Error seem about can not copy wallet from asm disk.

 

11916 31a4  03/12 18:01:12 336992 ArchiveMgr Failed to get drive information for RCId [1] and ReservationId [0].
11916 2dc0  03/12 18:02:55 336992 Scheduler  Set pending cause [Failed to backup wallet files. Error: [Wallet configuration detected. Errors encountered during backup of wallet files error=[Unknown error 1627, command [cp +DATA/ORADEVDB/tde/cwallet.sso /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso] on ASM failed:out=[ASMCMD-8016: [+DATA/ORADEVDB/tde/cwallet.sso] [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso]

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Oracle Wallet backup phase in version 11.32, the entire TDE datafiles are being copied onto the local filesystem incorrectly. Could you please confirm is the Commvault agent version used here is V11SP32?

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Hi Gayathri, My Commvault version Included from Maintenance Release 11.32.42 (Feb 06, 2024).

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I see on some hot fix update release, Can it be relate to fix this problem ?

 ( Oracle Wallet backup phase in version 11.32, the entire TDE datafiles are being copied onto the local filesystem incorrectly. )  Refer > https://documentation.commvault.com/2023e/expert/files/service_pack/updates/11_32_45.htm

 

Cross machine restores from the database backup with Oracle Wallet status set to CLOSED will fail

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DEV team has released a patch for this issue on versions starting from 11.32.35. Please install the below diagnostics patch on RAC nodes 

Patch @ https://cloud.commvault.com/webconsole/browse/MyDrive.do?shareFolderId=446288&path=7965c543eaae4ebda3521ccb9f524e04&iP=PUBLIC
 

Procedure on Linux client  
--------------------------
1. Download the DIAG on a windows machine for respective OS 
2. Move / Copy the DIAG to Linux Client 
3. Login to the machine where the DIAG was copied /Moved as root 
4. Extract the DIAG 
5. cd to the extracted DIAG directory 
6. run the command "./InstallUpdates  "
7. Follow the screen. 

Hope this helps. Please post us back if any further queries.

Thanks,

 

 

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