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Can't find a user from my domain

E
Byte
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Hi, I have tried to add a user from my domain to the commvault console and I can’t see it in the list, I can see a lot of other users, but not the specific user I’m looking for.

The domain configured correctly

any suggestions? 

Best answer by Eldan

Quick update, I’ve tried to add the user manually via the web console - great success ! :)

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    9 replies

    D
    Vaulter
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    • DMCVaultVaulter
    • Vaulter
    • 53 replies
    • May 10, 2021

    Are you following these steps to add an external user?
    https://documentation.commvault.com/commvault/v11_sp20/article?p=8060_1.htm

     

    Otherwise the user will show up after first login attempt.  Typically AD Groups are used for the role assignments since this keeps user management in AD.

    MichaelCapon
    1 person likes this
    • MichaelCapon
      MichaelCapon
    T
    Bit
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    • Top Jimmy
    • Bit
    • 5 replies
    • May 13, 2021

    any update on this? I am having the same issue. When I manually type the name in it says, “there is no user with name xxx...”. The account DOES exist in AD

    Anthony.Hodges
    Commvault Certified Expert
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    • Anthony.HodgesCommvault Certified Expert
    • Commvault Certified Expert
    • 87 replies
    • May 13, 2021

    I believe that if you increase the logging level of EvMgrS.log you will be able to see the LDAP query and confirm why it is being filtered. I did just that a while back and thenCV coded in this as a default setting https://documentation.commvault.com/additionalsetting/details?name=%22bShowUsersandGroupsHiddenFromGAL%22&id=6720

    Mike Struening
    MichaelCapon
    2 people like this
    • Mike Struening
      Mike Struening
    • MichaelCapon
      MichaelCapon
    D
    Vaulter
    Forum|alt.badge.img+2

    If this is still an issue, please escalate it as a ticket . AD users, even without any login attempt, are searchable.

    MichaelCapon
    1 person likes this
    • MichaelCapon
      MichaelCapon
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    @Eldan , have you had a chance to review the suggestions here?  Let us know if you still need help.

    https://www.linkedin.com/in/michael-struening
    E
    Byte
    Forum|alt.badge.img+6
    • Eldan
    • Author
    • Byte
    • 13 replies
    • May 24, 2021

    Hi, I’ve followed the steps, still the same issue

     

    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    @Eldan , I would suggest opening a support case at this point.  Once you do, share the case number with me so we can track the resolution.

    Thanks!

    https://www.linkedin.com/in/michael-struening
    E
    Byte
    Forum|alt.badge.img+6
    • Eldan
    • Author
    • Byte
    • 13 replies
    • Answer
    • May 25, 2021

    Quick update, I’ve tried to add the user manually via the web console - great success ! :)

    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    Glad to hear it, thanks!!

    https://www.linkedin.com/in/michael-struening

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