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Question

"Cannot Restore since there is no data available" on fresh Nutanix AHV backup (older backups work)

  • January 22, 2026
  • 1 reply
  • 14 views
J
Apprentice
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Hi,

I am encountering an issue with VSA backups on a Nutanix AHV cluster.

The Scenario:

  1. I ran a manual Full Backup for a specific VM. The job status is "Completed".

  2. Immediately after the job finished, I tried to browse and restore a vDisk (scsi-1). The file appears in the index, but when clicking restore, I get the error: "Cannot Restore since there is no data available"

The Anomaly: Restoring the same VM from the scheduled nightly backup works perfectly. The issue seems specific to this fresh manual job.

Environment:

  • Commvault VSA for Nutanix AHV.

  • Disks are standard vDisks (not Volume Groups / iSCSI Guest).

  • Proxy has full access to the container (verified by the successful nightly restore).

Question: Is there a known Indexing Commit latency specifically for AHV that prevents immediate restores right after job completion? Or is this likely a CRT/Snapshot lookup failure on the Nutanix CVM side during the manual run?

Thanks.

1 reply

MichaelCapon
Vaulter
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Hi ​@Jean-Paul 

 

Is this a Browse of a Snapshot (IntelliSnap Backup) or from a Streaming Backup (On Library)?
The mechanism behind the browse work slightly differently for these types, but typically involve enumerating the data from the Backup.

Also, what is the OS of the Guest VM here?

Are other VM’s of similar configuration also exhibiting this behaviour on Browsing the latest job?

 

My initial suggestion would be to check the Browse.log on the Media Agent / VSA Proxy at the time of the issue and see whether any errors are displayed.

If you need a more urgent response, then I’d suggest opening up a Support Ticket and we can have a look for you.

 

Best Regards,

Michael

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