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Clear old data from client PC

Hello,

I do notice that when I remove my shared folder from CV Console, on my computer its still visible but empty. Is there any cache that we should erase or its some bug on it.

@Vladan Kojanic appreciate you sharing the answer here!  Enjoy your “Best Answer” points :nerd:

Ah - Great! Glad this has resolved it

I got it… Right click on that Share *H” folder > Edge > Refresh my data. As I say.. some small fix. I didnt know for this option.

There is no old shared folder anymore.

Seams that Refresh do trick to clean some cashed information.

Of course! That’s exactly what the community is about :grinning:

If you try and remove it via the explorer plug-in, does this have the desired effect? https://documentation.commvault.com/commvault/v11_sp20/article?p=41551.htm#o41556

I mean other users didn’t complain. I will check more further.

If I not find solution, I will open support case. I just trough to check here, to not open cases if its something small to fix by self.

OK - if you’re seeing this working for other folders and this is unique to the one which is not being removed, we’re going to need to investigate this further.

Can you open a support case and support will assist you here?

I unshared them as I do share.. from webconsole, browse to that initial folder (its part of my backup set) and just click REMOVE share. Its working for others, or when I add/remove some other folder, but seams this is stuck somewhere. Maybe some cache hold it.

 

Got it.

Can you confirm how you removed the share when you were in the web console? The explorer plug-in allows you to remove the share as well : https://documentation.commvault.com/commvault/v11_sp20/article?p=41551.htm#o41556

But would be good to know how you un-shared via the web console.

The “H” drive is Shared drive, when I turn Explorer Plugin On. The drive “I” is my Edge Drive and its empty now

Drive “G” is “My data”, where I can browse all my PCs that I have CV installed.

Hey Vladan,

Thanks for providing that - makes a lot more sense now!

What is the H: drive here? I can see based on the screenshot, I: is your Edge drive (Assuming this is your local virtual drive from Edge drive).

Hi Edd, her is a two screenshots.

  1. Webconsole, where you see I do not share anything

 

  1. Windows Explorer where is still folder I shared. I need to tell I remove this share few days ago

 

Hello,

Are you talking about the web consoles share file/folder function? Can you provide a screenshot to confirm what you’re seeing? (Sanitize anything sensitive).

Regards
Edd

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