+13Hello community,
This is my 2nd time that Im facing this issue, during CS DR test. Please for your help!
During CommServe DR test, In “new” CS, I applied existing DB, the wizard finished and CV services are all up & running.
CommCell is opened, but Command Center has the following message even after Server restart:
(Please wait while our servers start up. This may take a few minutes.)
Windows OS and Commvault versions are the same during the DR test.
Does anyone has any solution about his?
Best answer by Nikos.Kyrm
Does the behaviour change if you perform an "iisreset" from the commandline?
Hello
Tomcat and iisreset are not worked for me, but after troubleshooting and research in similar previous threads in community, I found the solution.
My issue was in dotnet core version! CS and temporary CS has different dotnet core version.
I followed these steps and after that Command Center are opened without any issue.
+13Also, from WebConsole.log Im getting the following with lot of ERROR, WARN, Unable & Failed
1 06/29 20:29:13 ERROR DefaultHandler:?:? - Web service status: RESPONSE_ERROR
2032 9 06/29 20:29:13 fe80:0:0:0:2090:3b6a:9370:98fa%5 ERROR ServerUtil:?:? - Failed to load all server properties as an exception was thrown. Web service is not available: state=RESPONSE_ERROR
1 06/29 20:30:37 INFO LogbackConfigBase:log:81 - Retrieving configuration properties using global params API
1 06/29 20:30:37 INFO LoginService:makeNewDummyLoginCred:167 - Performing dummy login for user- _+_PublicSharingUser_
1 06/29 20:30:37 WARN ServerBroker:?:? - Invalid response returned: 500
6 06/29 20:33:09 WARN ServerBroker:getResponseAndHandleExceptions:500 - Invalid response returned: 500
6 06/29 20:33:09 ERROR ServerUtil:getSSOEnabledDomains:448 - Unable to load domain information. INTERNAL_SERVER_ERROR
6 06/29 20:33:10 INFO BlockableApplicationsService:?:? - Configuring BlockableApplicationsService
6 06/29 20:33:10 INFO BlockableApplicationsService:loadBlockableApplicationList:175 - Loading application rules file: applications.json
6 06/29 20:33:10 ERROR BlockableApplicationsService:?:? - Failed to determine installed SP due to exception. Assuming new installation.
java.lang.NullPointerException: Cannot invoke "javax.servlet.ServletContext.getAttribute(String)" because "servletContext" is null
at commvault.web.core.ServerUtil.getCsGuid(ServerUtil.java:1666)
at commvault.web.core.ServerUtil.getCsGuid(ServerUtil.java:1662)
at commvault.web.core.ServerUtil.doDummyLogin(ServerUtil.java:1701)
at commvault.web.core.ServerUtil.doDummyLogin(ServerUtil.java:1694)
at commvault.web.core.ServerUtil.prepareRequestWithDummyLogin(ServerUtil.java:796)
at commvault.web.core.util.AppSpecificUtilImpl.getCsInstalledSp(AppSpecificUtilImpl.java:54)
at commvault.web.core.util.AppSpecificUtilImpl$Proxy$_$$_WeldClientProxy.getCsInstalledSp(Unknown Source)
at commvault.web.core.blockapplicationservice.BlockableApplicationsService.getCsInstalledSp(BlockableApplicationsService.java:131)
at commvault.web.core.blockapplicationservice.BlockableApplicationsService.determineAndSetOldInstallation(BlockableApplicationsService.java:116)
at commvault.web.core.blockapplicationservice.BlockableApplicationsService.updateSettings(BlockableApplicationsService.java:104)
at commvault.web.core.blockapplicationservice.BlockableApplicationsService.init(BlockableApplicationsService.java:90)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.weld.injection.producer.DefaultLifecycleCallbackInvoker.invokeMethods(DefaultLifecycleCallbackInvoker.java:83)
at org.jboss.weld.injection.producer.DefaultLifecycleCallbackInvoker.postConstruct(DefaultLifecycleCallbackInvoker.java:66)
at org.jboss.weld.injection.producer.BasicInjectionTarget.postConstruct(BasicInjectionTarget.java:122)
at org.jboss.weld.bean.ManagedBean.create(ManagedBean.java:164)
at org.jboss.weld.contexts.AbstractContext.get(AbstractContext.java:96)
10 06/29 20:33:10 WARN ServerBroker:?:? - Invalid response returned: 500
10 06/29 20:33:10 ERROR ServerUtil:?:? - Unable to load domain information. INTERNAL_SERVER_ERROR
3 06/29 20:33:10 WARN ServerBroker:getResponseAndHandleExceptions:500 - Invalid response returned: 500
3 06/29 20:33:10 ERROR ServerUtil:getSSOEnabledDomains:448 - Unable to load domain information. INTERNAL_SERVER_ERROR
7 06/29 20:33:10 WARN ServerBroker:?:? - Invalid response returned: 500
7 06/29 20:33:10 ERROR ServerUtil:?:? - Unable to load domain information. INTERNAL_SERVER_ERROR
1 06/29 20:40:38 INFO LogbackConfigBase:log:81 - Retrieving configuration properties using global params API
1 06/29 20:40:38 INFO LoginService:?:? - Performing dummy login for user- _+_PublicSharingUser_
1 06/29 20:40:38 WARN ServerBroker:getResponseAndHandleExceptions:500 - Invalid response returned: 500
1 06/29 20:50:38 INFO LogbackConfigBase:log:81 - Retrieving configuration properties using global params API
1 06/29 20:50:38 INFO LoginService:makeNewDummyLoginCred:167 - Performing dummy login for user- _+_PublicSharingUser_
1 06/29 20:50:38 WARN ServerBroker:?:? - Invalid response returned: 500
+17Does the behaviour change if you perform an "iisreset" from the commandline?
+13Does the behaviour change if you perform an "iisreset" from the commandline?
Hello
Tomcat and iisreset are not worked for me, but after troubleshooting and research in similar previous threads in community, I found the solution.
My issue was in dotnet core version! CS and temporary CS has different dotnet core version.
I followed these steps and after that Command Center are opened without any issue.
+17Good to hear you found it and thank you for sharing the details 🙂
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