Answer

Command Center don't open after CommServe DR

Forum|Forum|2 years ago
June 29, 2023
5 replies
3231 views

+15

Nikos.Kyrm
Byte

Hello community,

This is my 2nd time that Im facing this issue, during CS DR test. Please for your help!

During CommServe DR test, In “new” CS, I applied existing DB, the wizard finished and CV services are all up & running.

CommCell is opened, but Command Center has the following message even after Server restart:

(Please wait while our servers start up. This may take a few minutes.)

Windows OS and Commvault versions are the same during the DR test.

Does anyone has any solution about his?

Best answer by Nikos.Kyrm

Does the behaviour change if you perform an "iisreset" from the commandline?

Hello @Jos Meijer and thanks for your reply!

Tomcat and iisreset are not worked for me, but after troubleshooting and research in similar previous threads in community, I found the solution.

My issue was in dotnet core version! CS and temporary CS has different dotnet core version.
I followed these steps and after that Command Center are opened without any issue.

Check you current version of dotnet with command: dotnet --list-runtimes
Download it from MS site by selecting just the link for Hosting Bundle: https://dotnet.microsoft.com/en-us/download/dotnet/3.1

Clean any other versions of .NET CORE (not Framework) that could be installed.
Use downloaded media to install or repair .Net Core. It should end up looking like this (Note that it has 3 components):

Finally, restart IIS services by running iisreset command from cmd.

+15

Nikos.Kyrm
Author
Byte
Forum|Forum|2 years ago
June 29, 2023

Also, from WebConsole.log Im getting the following with lot of ERROR, WARN, Unable & Failed

1 06/29 20:29:13    ERROR DefaultHandler:?:? - Web service status: RESPONSE_ERROR
2032 9 06/29 20:29:13 fe80:0:0:0:2090:3b6a:9370:98fa%5   ERROR ServerUtil:?:? - Failed to load all server properties as an exception was thrown. Web service is not available: state=RESPONSE_ERROR
1 06/29 20:30:37    INFO LogbackConfigBase:log:81 - Retrieving configuration properties using global params API
1 06/29 20:30:37    INFO LoginService:makeNewDummyLoginCred:167 - Performing dummy login for user- _+_PublicSharingUser_
1 06/29 20:30:37    WARN ServerBroker:?:? - Invalid response returned: 500
6 06/29 20:33:09    WARN ServerBroker:getResponseAndHandleExceptions:500 - Invalid response returned: 500
6 06/29 20:33:09    ERROR ServerUtil:getSSOEnabledDomains:448 - Unable to load domain information. INTERNAL_SERVER_ERROR
6 06/29 20:33:10    INFO BlockableApplicationsService:?:? - Configuring BlockableApplicationsService
6 06/29 20:33:10    INFO BlockableApplicationsService:loadBlockableApplicationList:175 - Loading application rules file: applications.json
6 06/29 20:33:10    ERROR BlockableApplicationsService:?:? - Failed to determine installed SP due to exception. Assuming new installation.
java.lang.NullPointerException: Cannot invoke "javax.servlet.ServletContext.getAttribute(String)" because "servletContext" is null
   at commvault.web.core.ServerUtil.getCsGuid(ServerUtil.java:1666)
   at commvault.web.core.ServerUtil.getCsGuid(ServerUtil.java:1662)
   at commvault.web.core.ServerUtil.doDummyLogin(ServerUtil.java:1701)
   at commvault.web.core.ServerUtil.doDummyLogin(ServerUtil.java:1694)
   at commvault.web.core.ServerUtil.prepareRequestWithDummyLogin(ServerUtil.java:796)
   at commvault.web.core.util.AppSpecificUtilImpl.getCsInstalledSp(AppSpecificUtilImpl.java:54)
   at commvault.web.core.util.AppSpecificUtilImpl$Proxy$_$$_WeldClientProxy.getCsInstalledSp(Unknown Source)
   at commvault.web.core.blockapplicationservice.BlockableApplicationsService.getCsInstalledSp(BlockableApplicationsService.java:131)
   at commvault.web.core.blockapplicationservice.BlockableApplicationsService.determineAndSetOldInstallation(BlockableApplicationsService.java:116)
   at commvault.web.core.blockapplicationservice.BlockableApplicationsService.updateSettings(BlockableApplicationsService.java:104)
   at commvault.web.core.blockapplicationservice.BlockableApplicationsService.init(BlockableApplicationsService.java:90)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
   at java.base/java.lang.reflect.Method.invoke(Unknown Source)
   at org.jboss.weld.injection.producer.DefaultLifecycleCallbackInvoker.invokeMethods(DefaultLifecycleCallbackInvoker.java:83)
   at org.jboss.weld.injection.producer.DefaultLifecycleCallbackInvoker.postConstruct(DefaultLifecycleCallbackInvoker.java:66)
   at org.jboss.weld.injection.producer.BasicInjectionTarget.postConstruct(BasicInjectionTarget.java:122)
   at org.jboss.weld.bean.ManagedBean.create(ManagedBean.java:164)
   at org.jboss.weld.contexts.AbstractContext.get(AbstractContext.java:96)
10 06/29 20:33:10    WARN ServerBroker:?:? - Invalid response returned: 500
10 06/29 20:33:10    ERROR ServerUtil:?:? - Unable to load domain information. INTERNAL_SERVER_ERROR
3 06/29 20:33:10    WARN ServerBroker:getResponseAndHandleExceptions:500 - Invalid response returned: 500
3 06/29 20:33:10    ERROR ServerUtil:getSSOEnabledDomains:448 - Unable to load domain information. INTERNAL_SERVER_ERROR
7 06/29 20:33:10    WARN ServerBroker:?:? - Invalid response returned: 500
7 06/29 20:33:10    ERROR ServerUtil:?:? - Unable to load domain information. INTERNAL_SERVER_ERROR
1 06/29 20:40:38    INFO LogbackConfigBase:log:81 - Retrieving configuration properties using global params API
1 06/29 20:40:38    INFO LoginService:?:? - Performing dummy login for user- _+_PublicSharingUser_
1 06/29 20:40:38    WARN ServerBroker:getResponseAndHandleExceptions:500 - Invalid response returned: 500
1 06/29 20:50:38    INFO LogbackConfigBase:log:81 - Retrieving configuration properties using global params API
1 06/29 20:50:38    INFO LoginService:makeNewDummyLoginCred:167 - Performing dummy login for user- _+_PublicSharingUser_
1 06/29 20:50:38    WARN ServerBroker:?:? - Invalid response returned: 500

+17

Jos Meijer
Commvault Certified Expert
Forum|Forum|2 years ago
June 29, 2023

Does the behaviour change if you perform an "iisreset" from the commandline?

+15

Nikos.Kyrm
Author
Byte
Answer
Forum|Forum|2 years ago
June 30, 2023

Does the behaviour change if you perform an "iisreset" from the commandline?

Hello @Jos Meijer and thanks for your reply!

Tomcat and iisreset are not worked for me, but after troubleshooting and research in similar previous threads in community, I found the solution.

My issue was in dotnet core version! CS and temporary CS has different dotnet core version.
I followed these steps and after that Command Center are opened without any issue.

Check you current version of dotnet with command: dotnet --list-runtimes
Download it from MS site by selecting just the link for Hosting Bundle: https://dotnet.microsoft.com/en-us/download/dotnet/3.1

Clean any other versions of .NET CORE (not Framework) that could be installed.
Use downloaded media to install or repair .Net Core. It should end up looking like this (Note that it has 3 components):

Finally, restart IIS services by running iisreset command from cmd.

+17

Jos Meijer
Commvault Certified Expert
Forum|Forum|2 years ago
June 30, 2023

Good to hear you found it and thank you for sharing the details 🙂

toma
Byte
Forum|Forum|11 months ago
December 27, 2024

Continue to get “Please wait while our servers start up. This may take a few minutes.” message from Tomcat after security patching the comserv web server. Anyone have any ideas? Loaded .Net Core Hosting bundle with .Net requirements are listed from the cmd line.

.Net framework 4.6 was loaded with the upgrade to 11.34. After initially reloading .Net Core 3.1 to fix the problem the issue has reoccured.

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