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Question

Command Center webparts not loading

  • March 5, 2026
  • 2 replies
  • 25 views
G
Novice
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Hi,

I have several CommServe installations in our different offices, and I’m experiencing the same issue in all of them. I can access the CommServe URL without any problem, but many sections and pages do not display the information.

They keep loading indefinitely, and a “Not Found 404” message appears briefly. I have tried restarting the Tomcat services and running iisreset, but the issue remains the same. I’m running version 11.36.87.

Everything has been working with no problem for a long time, but now it’s not. Any idea about what can I do?

 

 

2 replies

P
Vaulter
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  • PradeepVaulter
  • Vaulter
  • March 6, 2026

Hi ​@Gestamp RD ,

Kindly verify below configuration and logs and share the observations here to advice next step.

  • Confirm that IIS is bound to port 81.

  • Verify whether port 80 is listening to Tomcat.

  • While accessing the dashboard, review WebServer.log, CustomReportsEngine.log, and CommandCenter.log for additional error details.

 

G
Novice
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  • Gestamp RDNovice
  • Author
  • Novice
  • March 6, 2026

IIS is only pointing to port 82?


 

 

About Tomcat, in the server.xml (D:\Program Files\Commvault\ContentStore\Apache\conf):

    <Connector port="80" protocol="HTTP/1.1" connectionTimeout="60000" redirectPort="443" server="" compression="on" noCompressionUserAgents="gozilla,traviata" compressionMinSize="500" compressableMimeType="text/html,text/json,application/json,text/xml,text/plain,application/javascript,text/css,text/javascript,text/js" useSendfile="false" maxPostSize="2097152" maxHttpHeaderSize="32768" maxThreads="2500" acceptorThreadCount="20"/>  
 

About the logs when trying to access via website to the CommandCenter…

CommandCenter.log:
 

3880 3 03/06 09:50:36 ### 10.42.20.2   ERROR CVCoreUtil:parseJson:400 - Failed to create json tree.
3880 3 03/06 09:50:36 ### 10.42.20.2   ERROR CVCoreUtil:parseJson:401 - 
3880 3 03/06 09:50:36 ### 10.42.20.2   ERROR EntityServiceImpl:isPublicMetrics:832 - Error while getting metrics type

 3880 2 03/06 09:50:46 ### 10.42.20.2   ERROR CVCoreUtil:parseJson:400 - Failed to create json tree.
 3880 2 03/06 09:50:46 ### 10.42.20.2   ERROR CVCoreUtil:parseJson:401 - 

No more errors found


 

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