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Question

CommServ on Rocky Linux First LiveSync is failling with access issues

  • October 15, 2025
  • 3 replies
  • 58 views
A
Novice
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Hi

I am trying to setup a Commvault LiveSync with ver. 11.40.23 where the CommServ are running on Rocky Linux 9.5 (with the newest patches etc.). 

When I am looking at both Commvault SQL server databases they are in “ready” state. And I have been able to run file system backup without any issues using the Commvault media agent, that will be used with the server plan, that I have made for this LiveSync setup.

I am able without any issues to create a DR backup, but when I am trying to enable the Commvault LiveSync then the first replication ends with this error:

Error code: [30:325]

Description: Error encountered during backup. Error: [0 - INFO: [Cannot open backup device '6600338a-4811-438e-ba06-75819758aea8'. Operating system error 0x80070005(Access is denied.).] [RecNum:1, State:42000, NativeErr:3201, RowNum:1, Severity:-1, LineNum:1, Spid:125] INFO: [BACKUP DATABASE is terminating abnormally.] [RecNum:2, State:42000, NativeErr:3013, RowNum:1, Severity:-1, LineNum:1, Spid:125]]
Source: trier06_2, Process: SQLBackup

 

Any idea about this problem?

 

Thanks in advance!

3 replies

P
Vaulter
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  • PradeepVaulter
  • Vaulter
  • October 16, 2025

Hi ​@Anders Trier Rasmussen ,
 

Thank you for sharing the error log entries.
Kindly refer to the plan of action outlined below and share the results once completed.

  1.  The SQL Server service account doesn’t have Read/Write/Modify permissions on the file or directory involved.
  2. Verify the file path and ensure it is accessible from the SQL Server host.
  3. Review sqlbackup.log file for more details on failed Job.
  4. Confirm the SQL instance user credentials are assigned with sysadmin role.
  5. After making changes kindly reboot server and re run new backup Job.
A
Novice
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Hi

 

Many thanks for your advice. 

 

But I found out that the Secure Linux (SELinux) was enabled on this Linux server, where this CommServ was running. And after disabling the SELinux and reboot the Linux server I was able to startup the LiveSync. 

P
Vaulter
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  • PradeepVaulter
  • Vaulter
  • October 17, 2025

Hi ​@Anders Trier Rasmussen ,

Regarding SELinux, it should not be disabled during the upgrade or installation process. After enabling SELinux, you can run the cvpkgchg command with the default options to reconfigure the system in enforcing mode.

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