CommServe database not running after Windows updates

Hi All,

CommServe stopped working after the 2023-11 Cumulative Update for Windows server 2019 had been installed.

There are some strange issues with the CommServe database.

cvd.log:

… CheckDatabaseUpgradeInProgressOrRelease() - Product Version [] does not have all required fields.

10464 2abc  12/27 14:16:49 ### ValidateDatabase() - Aborting startup as database upgrade is not complete. Please make sure that database upgrade is completed successfully.

10464 2abc  12/27 14:16:49 ### cvdPostInitCSChecks() - Failed to validate the database. Will retry after 30 seconds

and DatabaseUpgrade.log:

validateInputParams() - Database Upgrade Script Version [] does not have all required field.)

I am not aware of any Commvault update/upgrade at the time of CU update.

We are planning to fix it by DR recovery.

Could someone provide us with another option?

Thanks.

Lubos