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CommServe database not running after Windows updates

  • 27 December 2023
  • 1 reply
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Hi All,

CommServe stopped working after the 2023-11 Cumulative Update for Windows server 2019 had been installed.

There are some strange issues with the CommServe database.

 

cvd.log:

… CheckDatabaseUpgradeInProgressOrRelease() - Product Version [] does not have all required fields.

10464 2abc  12/27 14:16:49 ### ValidateDatabase() - Aborting startup as database upgrade is not complete. Please make sure that database upgrade is completed successfully.

10464 2abc  12/27 14:16:49 ### cvdPostInitCSChecks() - Failed to validate the database. Will retry after 30 seconds

 

and DatabaseUpgrade.log:

validateInputParams() - Database Upgrade Script Version [] does not have all required field.)

 

I am not aware of any Commvault update/upgrade at the time of CU update.

We are planning to fix it by DR recovery.

 

Could someone provide us with another option?

 

Thanks.

Lubos

 

Best answer by Collin Harper

Hello @Lubos Dvorak 

It may be best to get ticket opened with Support for our Server Team to review. Since the CommServe is down it can be raised with Critical severity.

 

Thank you,
Collin

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  • Vaulter
  • 490 replies
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  • December 27, 2023

Hello @Lubos Dvorak 

It may be best to get ticket opened with Support for our Server Team to review. Since the CommServe is down it can be raised with Critical severity.

 

Thank you,
Collin


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