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Commvault services stop working wen backup is running.

  • 16 July 2021
  • 6 replies
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The Commvault Commands Manager (Instance001) service depends on the Commvault Communications Service (Instance001) service which failed to start because of the following error: 
The service has not been started.

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Best answer by License 19 July 2021, 08:33

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Userlevel 6
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Hi,

Do you see any termination events or Application Fault/Crash in the Application Event Log on this machine?
If you check the CVD.log at the time of the issue, do you see any failures/errors at this time? - Can you share the log for review at all?

Also, could you confirm what backups are running when this issue occurs? and the current CV Software version please?

Best Regards,

Michael

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Hi in Windows event log: Error    15-07-2021 23:36:31    Service Control Manager    7001    None

Software version: 

 Machine    : cvmng:CVMNG.asgard.lokal (CVMNG.asgard.lokal) (Instance001)                                *
* IP Addrs   : 172.24.45.20                                                                               *
* Module     : CVD                                                                                        *
* Commserver : cvmng:cvmng.asgard.lokal                                                                   *
* Version    : 11.22.25                                                                                   *
* Date       : 2021/07/15 (Romance Standard Time GMT+01:00)                                               *
* OS Type    : Windows Server 2008 R2 StandardMajor.: 6, Minor.: 1 Server 4.0 Service Pack 1 (Build 7601)

 

 

Userlevel 6
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Do you have any plans to update the OS of your CommServe? - That shows Windows 2008R2, which is not supported for deployments of V11 FR22: https://documentation.commvault.com/11.22/expert/2801_commserve_server_system_requirements.html

 

Can you check the CVD log at the time of termination and confirm if you see any errors?

The CVD log will reside in the Install Drive :\Program Files\Commvault\ContentStore\Log Files\ or if upgraded it could be in :\Program Files\CommVault\Simpana\Log Files\

 

Best Regards,

Michael

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Hi Michael

I think we have a problem with antivirus so it will restart servers, wait until Monday morning.

Regards 

Bjarne Dahl

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Hi

It was the antivirus product that restarted the server, sorry we have reported errors with you.

Regards

Bjarne

Userlevel 6
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Thanks for the update Bjarne. - Glad you were able to resolve the issue.
 

If you need further details on the necessary AntiVirus exclusions, you can refer here: https://documentation.commvault.com/11.24/expert/8665_recommended_antivirus_exclusions_for_windows.html

 

Best Regards,

Michael

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