Skip to main content
commvault.com commvault.com
Solved

Configuring Live Sync: Support ticket or CV consulting

Ken_H
Byte
Forum|alt.badge.img+15

I’m trying to configure Live Sync and have done the installation on my primary CommServer.  When I try to do the portion on the standby server at my DR site, I find the windows I’m presented by the installer don’t match what’s in the documentation and they get progressively more different until I’m looking at a screen that doesn’t appear anywhere in the Live Sync documentation.

My question is this:  Should I open a support ticket or is this something that CommVault professional services / CommVault consulting should be hired for.  I’m not sure what my next steps should be.

Ken

Best answer by Jos Meijer

Hi @Ken_H 

Here is a post for the general setup I advice to use:

 

And here is a post for the webserver SQL related setup I advice to use:

These guides are based on the concept as where the webserver is installed separately from the commserve nodes.

Hopefully this will help.

If you have any questions let me know :)

View original
Did this answer your question?

3 replies

J
Vaulter
Forum|alt.badge.img+11
  • JordanVaulter
  • Vaulter
  • 135 replies
  • August 18, 2022

Hi @Ken_H 

 

Depends on what direction you wish to take right now :)

 

If you wish to continue setting this up yourself, would suggest a Support incident to assist you with the steps that appears to not be documented correctly right now. 

 

If you wish someone else to do this now to get it working, then best approach would be to engage professional services. 

 

Support is not there to do the configuration for you but we will 100% assist if you run into issues and help you get over those issues (even if it’s documentation related).

Jos Meijer
Commvault Certified Expert
Forum|alt.badge.img+17
  • Jos MeijerCommvault Certified Expert
  • Commvault Certified Expert
  • 638 replies
  • Answer
  • August 18, 2022

Hi @Ken_H 

Here is a post for the general setup I advice to use:

 

And here is a post for the webserver SQL related setup I advice to use:

These guides are based on the concept as where the webserver is installed separately from the commserve nodes.

Hopefully this will help.

If you have any questions let me know :)

O
1 person likes this
  • O
    Orazan
Ken_H
Byte
Forum|alt.badge.img+15
  • Ken_H
  • Author
  • Byte
  • 219 replies
  • August 31, 2022

Thanks everyone.  It turns out there was a third option I hadn’t thought of:  Contact the local technical resource.  During a call with the local sales rep i mentioned having a problem and the sales rep had the local technical resource call me and we got Live Sync installed in less than 10 minutes.  As a bonus, they’re going to look into updating the online documentation to better match the screens presented to the client.  

Ken

Damian Andre
1 person likes this
  • Damian Andre
    Damian Andre

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings