edge client - extend storage policy retention

Hi @Kay Brennecke 

Usually laptop data protection is defined by a Laptop Backup Subclient Policy.

Has extended retention been configured at subclient policy level and therefore set on all laptop subclients?

Let’s check for the source of the configuration first, before we look to revert or modify the setting on all the clients/subclients.

Thanks,

Stuart

Hi @Stuart Painter ,

had checked this and groups, … found nothing. Also subclients without policy affected.

Also not Retention tab on existing subclient policy (only on new created).

Reproduced this in my lab with 11.23, same default when installing with laptop backup flag.

Tried to list all clients affected via REST API GET Subclient Properties…  no success.

Thanks, Kay 

HI @Kay Brennecke,

I am working on doing some testing here to reproduce this.  Can you confirm how you are installing these laptop clients?  Are the installs being pushed from the Commcell Console?  If so, can you confirm if you are creating a pseudo client first, and then subsequently pushing the software installation, or if you are allowing the Install Software job to create the client entity?

As far as disabling this option in 1 shot, we can do this via a qoperation.  I have attached an XML template that can be used to disable this option on all subclients that are a member of a Client Computer Group.

In order to leverage this, you would need to :

• Choose a Client Computer Group you would like to affect
  • Based on the prior updates it seems this is occurring on all Laptop Clients
  • There is a Smart Client Group tLaptop Clients] that should already include all of them
• Modify the <clientGroupName> element in the attached XML by replacing testGroup1 with the Client Group name you wish to execute against (e.g. Laptop Clients)
• Open an Admin-level Command Prompt
• Perform a qlogin
• Execute the XML using the following syntax
  • qoperation execute -af update_subclients_batch_template.xml

This should iterate through each of the subclients for all clients in the designated group and disable the ‘Extend Storage Policy Retention’ option.

As far as preventing this from being enabled by default moving forward, if you can confirm exactly what method you are using to deploy these clients I can get back to you.

-Brian Bruno

Hi,

sorry for the delay and thanks for reply.  The issue was, the customer installed the clients with old subclient policies, where this feature was not available.  The customer created new subclient polices. 

Regards, Kay

No apologies need, @Kay Brennecke !  You brought back the answer and we’re grateful!