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While installing Passive CommServer in LiveSync, Instance001 i.e. Passive CS installation is failing with below error:

 

Can anyone help to understand the issue?

 

 

 

Error Log:

436   1     09/09 11:05:41 ### ### ### - Maintenance release download complete
436   1     09/09 11:05:41 ### ### ### - Update installation is in progress...
436   1     09/09 11:05:41 ### ### ### - Please check PC:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details
436   1     09/09 11:12:10 ### ### ### - Update installation completed.
436   4     09/09 11:12:10 ### ### ### - Showing dialog : PostFileCopyConfigurationViewModel .......
436   21    09/09 11:12:10 ### ### ### - Base folder path #C:\Program Files\Commvault\ContentStore\Base] is already present in the system PATH environment variable.
436   21    09/09 11:12:10 ### ### ### - Changing PATH element C:\Program Files\Commvault\ContentStore\\Base] to tC:\Program Files\Commvault\ContentStore\Base].
436   21    09/09 11:12:10 ### ### ### - Adding environment variable ACV_Instance001] = vC:\Program Files\Commvault\ContentStore\Base]
436   21    09/09 11:12:10 ### ### ### - Pre Configuring File System Core ...
436   21    09/09 11:12:10 ### ### ### - Generating client password for fresh install.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to generate client password, error code:g335544324]
436   21    09/09 11:12:10 ### ### ### - Error: Client password not found.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to do pre-configuration for File System Core

Thanks for the thread!

I found only a few cases with this error, and in both cases the customer uninstalled and reinstalled the agent and it worked (before support had a chance to investigate further).

I’d give that a shot, or call into support to have the issue checked deeply.  Unfortunately, the logging in these issues doesn’t go much deeper on default levels.

Thanks Mike for the reply!

Let me check with support to dig into the issue as I am curious on the below error lines in the log.

I would like to know what exactly it means “Failed to generate client password”

 

436   21    09/09 11:12:10 ### ### ### - Generating client password for fresh install.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to generate client password, error code:e335544324]
436   21    09/09 11:12:10 ### ### ### - Error: Client password not found.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to do pre-configuration for File System Core

Keep me posted.

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