Question: I have a client that check readiness passes, I can browse to the drives, but its failing to backup.
I know in the past a reboot of the client solves this issue, what logs can I look at that tell me the reason for this.
Failed to open file [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\6344\SysStateColInc.cvf] for output. Check that the file is not in use by another program. The open attempt returned error [The operation completed successfully. (ERROR_SUCCESS.0), First attempt to delete failed, checking attributes for retry attempt, File=[\\?\C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\6344\SysStateColInc.cvf], AccessedBy=[C:\Program Files\Commvault\ContentStore\Base\CLBackup.exe (69372)] (W32.0)].
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/a0781624-13d6-42cf-8a20-6b2d52e2eb4a.png)
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/c32e4318-e1d9-4c1a-9c74-8ca664604da6.png)
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/a382453a-c0eb-4aa7-9585-5b84b5869d67.png)
Best answer by Aplynx
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