Hi Commvault Experts!
Please advise us on how to change the retention period for the Office 365 Online Exchange. I have noticed that the retention period specified in the classical storage policy for Exchange Online 365 is not being followed. Indeed, I can see in the Data Retention Forecast and Compliance report that Data Aging is disabled for special clients.
We attempted to adjust the Office 365 Plan: Standard Office 365 Mailbox retention policy—Received Time-Based Retention (under Policies → Configuration Policies → Exchange Policies in the Commvault Java Console)—but it didn’t help. After running data aging, old data is still present in the primary backup storage.
In the Command Center, we couldn’t find an option to change the retention period—perhaps because a server plan type is being used instead of an Office 365 plan?
In general, how can we remove old data that isn’t aged due to Data Aging being disabled for special clients—in our case, the Office 365 Exchange client? Where can Data Aging be enabled?
Your help and any experience you can share will be greatly appreciated!