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I couldn't install Commserve on Linux


ibrahimemrekaya
Byte
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Hi,

I saw Commvault bring Commserve Linux feature in Feature Release 25. So i wanted to test it. I created Linux package as described here;

https://documentation.commvault.com/11.25/expert/2696_downloading_software_for_unix_linux_and_macintosh_computers_using_download_manager.html

I installed fresh RHEL 8.3. I’m trying to setup as described here;

https://documentation.commvault.com/11.25/expert/132361_installing_commserve_server_in_linux_environment.html

In my screen i don’t see Create a new CommCell Group option. My screen;

 

Could you help me for this issue. Thank you.

Best answer by Carl Manzi

Thanks @Mike London UK. I’ll be putting together a KB article for this.

I believe the cause here is the creation of the filesystems for Commvault. By default they have the unlabeled_t type which prevented systemd from interacting with their contents, among other problems most likely.

New directories automatically inherit the SELinux context of their parent, but that doesn’t apply to mount points. We saw in /etc/selinux/targeted/contexts/files/file_contexts that everything under /opt would get context system_u:object_r:usr_t:s0, but that needs to be applied with restorecon.

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44 replies

Mike Struening
Vaulter
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@ibrahimemrekaya , are you sure you downloaded the right package?

I’m going to verify, though I believe this is what you need:

https://cloud.commvault.com/webconsole/softwarestore/#!/130/725/21137

I spoke to the great @MFasulo who advised that he can help you directly.


MFasulo
Vaulter
Forum|alt.badge.img+12
  • Vaulter
  • 175 replies
  • October 27, 2021
ibrahimemrekaya wrote:

Hi,

I saw Commvault bring Commserve Linux feature in Feature Release 25. So i wanted to test it. I created Linux package as described here;

https://documentation.commvault.com/11.25/expert/2696_downloading_software_for_unix_linux_and_macintosh_computers_using_download_manager.html

I installed fresh RHEL 8.3. I’m trying to setup as described here;

https://documentation.commvault.com/11.25/expert/132361_installing_commserve_server_in_linux_environment.html

In my screen i don’t see Create a new CommCell Group option. My screen;

 

Could you help me for this issue. Thank you.

 

Please reach out to me directly: mfasulo@commvault.com


ibrahimemrekaya
Byte
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Hi @MFasulo,

I sent email to you. Thank you.


Mike Struening
Vaulter
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@ibrahimemrekaya following up on this thread.  Anything insightful to share on your install so far?


Forum|alt.badge.img+8

I’m trying this as well from the full media kit and get the same install options as this original post. Using advanced option doesn’t show a CommServe option. What’s the trick to make it install a Commserve?


Robert Horowski
Commvault Certified Expert
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  • Commvault Certified Expert
  • 111 replies
  • November 9, 2021

Hi, 

 

It probably won’t help much, but I works in my lab

I’m running on CentOS

CentOS Linux release 7.7.1908 (Core)

my unpacked install package is 7G in size

7.0G    /opt/media/Unix/

 


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Thanks, I’m running Centos 8.4 (a little higher than the published supported version) and Unix extraction is 12GB. The MD5 checksums matched so no corruption, so either a version mismatch or a soe=mething needs tweaking in the OS to allow the installer to show the CommServe option.


Mike Struening
Vaulter
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@MFasulo , tagging you to see if you can share how you helped @ibrahimemrekaya and perhaps assist @Mike London UK .


ibrahimemrekaya
Byte
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Robert Horowski wrote:

Hi, 

 

It probably won’t help much, but I works in my lab

I’m running on CentOS

CentOS Linux release 7.7.1908 (Core)

my unpacked install package is 7G in size

7.0G    /opt/media/Unix/

 

Hi @Robert Horowski ,

Did you install any additional package on CentOS?

Also how did you create your Commvault package? I selected only linux_x8664 and full media kit.

Thank you.


Robert Horowski
Commvault Certified Expert
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  • Commvault Certified Expert
  • 111 replies
  • November 10, 2021

Hi @ibrahimemrekaya

From what I can see in history I’ve only installed lvm packages

cat ~/.bash_history | grep "yum"
sudo yum install lvm
sudo yum install lvm2
yum install open-vmtools
yum install open-vm-tools
yum install open-vm-tools
yum
yum info
yum info glibc

 

so nothing fancy.

 

I’ve also downloaded only linux_x8664 and full media kit.

My media was created 19-OCT so I tried to create fresh media today and run the installer on the same system as before and Commserve is gone.

 

Although please note that this time it is 11.25.6 as 11.25.2 was not available for download anymore.

 

So maybe there is something wrong with media creator.

 


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Thanks, my installer just reports 11.25.0 (from Store) but I get exactly the same as you are now. @Mike Struening is the any chance of getting someone to validate the install image?


Mike Struening
Vaulter
Forum|alt.badge.img+23

I’m sure we can do that.

@MFasulo , I’ll reach out to our cloud team, though knowing you, you’ll likely have some advice/insight.


MFasulo
Vaulter
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  • Vaulter
  • 175 replies
  • November 10, 2021

8.4 is unsupported.   If anyone is looking to test this beyond basic lab tests, please reach out to me  mfasulo@commvault.com


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I’ll rebuild at 8.3 whilst we get that image checked out, thanks.


MFasulo
Vaulter
Forum|alt.badge.img+12
  • Vaulter
  • 175 replies
  • November 10, 2021
Mike London UK wrote:

I’ll rebuild at 8.3 whilst we get that image checked out, thanks.

 

Ok keep me posted, I’m not sure 8.3 was tested.


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I’ve have two VMs ready to go one for each OS version listed in BoL (Red Hat Enterprise Linux 8.3 with glibc 2.28-108 or Red Hat Enterprise Linux 7.7 and above with glibc 2.17.x) but neither are any good until the install image will allow CommServe installation. Even running to create a custom package there is no CommServe option.


Mike Struening
Vaulter
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@Mike London UK , you may need special access since the Linux CS is Early Adopter only.

As @MFasulo said, if you’re interested in doing testing beyond basic lab tests, e-mail him to request access.

 


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@MFasulo , @Mike Struening did anyone verify that the image will install a Commserve? Also @MFasulo I did mail you a few days ago but if you need me to go through a different channel to get authorised please let me know.

Thanks both.


Mike Struening
Vaulter
Forum|alt.badge.img+23

@Mike London UK , my understanding is that you need permission to get the correct image (which @MFasulo can provide if you are accepting for Early Adopter status).


MFasulo
Vaulter
Forum|alt.badge.img+12
  • Vaulter
  • 175 replies
  • November 19, 2021

This is the software kit needed (it should show 11.25.6)

Store (commvault.com)

 

I’m in active communication with Mike. 


ibrahimemrekaya
Byte
Forum|alt.badge.img+7

Hi,

I downloaded “11.25 Linux MediaKit (Early Release)” again and I can see Commserve option now.

Thank you @MFasulo  @Mike Struening  

I’m going to try install Commserve.


ibrahimemrekaya
Byte
Forum|alt.badge.img+7

Hi,

Installation is done.

 

FYI @MFasulo @Mike Struening 


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@MFasulo have managed to download the image thanks and that has installed successfully into my Centos 7.9 VM. It did install in my 8.3 VM but nothing runs for some reason but that is something for another day/thread (once I go through it again).

Thanks for all your help.


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Have got this installed on Centos 8.4 as well after a strange problem with Commvault not being able to run any services. /var/log/message showed permission errors and mentioned “re-labelling” so I ran “touch /.autorelabel” and rebooted and CV services came online after the boot.


MFasulo
Vaulter
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  • Vaulter
  • 175 replies
  • November 26, 2021

 

Mike London UK wrote:

Have got this installed on Centos 8.4 as well after a strange problem with Commvault not being able to run any services. /var/log/message showed permission errors and mentioned “re-labelling” so I ran “touch /.autorelabel” and rebooted and CV services came online after the boot.

 

When you did the install did you leave the default permission set?  

 

 


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