commvault.com commvault.com

Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,690 Topics
  • 20,534 Replies

4690 Topics

A
Bit
AismailBit
asked in Self-Hosted Q&A

Issue adding Exchange Mailbox agent

Hi everyone,I’ve a problem, After installing Exchange package on Exchange 2016 on-prem server as shown in documentation, I try to add exchange mailbox agent as shown in https://documentation.commvault.com/commvault/v11_sp20/article?p=100566.htm and when i try to add a new application type I get a message “Creating this application type is not supported. Use the Exchange Mailbox agent from the Command Center or the Commcell Console”.Plz tell me what to do.

1
S
Vaulter
4 months ago
P
Bit
pk007Bit
asked in Self-Hosted Q&A

For successful data management operations like backup and restore, which of these capabilities could be provided by software packages (also know as Agents),

 Native file-system access  Application awareness  Federate management of other required systems

1
C
Vaulter
4 months ago
V
Byte
VinhByte
asked in Self-Hosted Q&A

Backup Client Group : Client Index V2

HelloI created clients tags.Then I have a dynamic group of clients in V2 indexing which group together these tagged clientsWhen I create a Schedule to backup the entire group, the backup does not start.Do you have an idea ?Thanks

1
A
Vaulter
3 months ago
L
Byte
Lubos Dvorak
asked in Self-Hosted Q&A

CommServe database not running after Windows updates

Hi All,CommServe stopped working after the 2023-11 Cumulative Update for Windows server 2019 had been installed.There are some strange issues with the CommServe database. cvd.log:… CheckDatabaseUpgradeInProgressOrRelease() - Product Version [] does not have all required fields.10464 2abc  12/27 14:16:49 ### ValidateDatabase() - Aborting startup as database upgrade is not complete. Please make sure that database upgrade is completed successfully.10464 2abc  12/27 14:16:49 ### cvdPostInitCSChecks() - Failed to validate the database. Will retry after 30 seconds and DatabaseUpgrade.log:validateInputParams() - Database Upgrade Script Version [] does not have all required field.) I am not aware of any Commvault update/upgrade at the time of CU update.We are planning to fix it by DR recovery. Could someone provide us with another option? Thanks.Lubos 

1
C
Vaulter
4 months ago
A
Bit
Adamclarkson2023Bit
asked in Self-Hosted Q&A

Collection is not yet created for this subclient. Check if playback succeeded.

So i have just backed up my Exchange server on Commvault 11.28.68 and I go and restrore some emails and an error shows up saying“Collection is not yet created for this subclient. Check if playback succeeded.”  How do i get this fixed

1
S
Vaulter
4 months ago
M
Byte
mach123Byte
asked in Self-Hosted Q&A

Commvault Certification assessment exam

Anyone knows where are the links for the Commvault certification sample exams are?  Commvault education has move their site and it appears the sample exams for all the Commvault certifications are nowhere to be found

1
A
Vaulter
3 months ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A

High amount of data to be processed

Hi, maybe you have an idear: We have clients with 6 or more subclients. The Client is using windows file backup agent.  Al jobs are shown completed and no failed files or folders. But sometimes we getting this message: ERROR CODE [7:331]: High amount of data to be processed in FailedFilesRetry phase is observed with bulk of the data coming from big files that can be more efficiently processed by enabling optimized backups via extent level. Review documentation to proceed.Source: XYZ, Process: clBackup (Error Lookup Site: http://kb.commvault.com/#!/?q=%227:331%22) For some subclients it is daily for the subclients its random. And all subclients are very small maybe they have 20Gb inc change rate. 

1
A
Vaulter
4 months ago
A
Byte
ariel_b
asked in Self-Hosted Q&A

i can not enter to my commvault because I don't have password

I have a customer who experienced a cyber attack and  his servers hacked and his passwords changed’I have the Commcell  ID of the Commvault , but there is no access to the customer's email,Can I recover the password?Thank you .

1
Scott Moseman
Vaulter
4 months ago
M
Byte
MSP1983Byte
asked in Self-Hosted Q&A

Passkey Recovery

We are currently looking into enabling the PassKey feature for one of our ‘Companies’ associated to our Multi-Tenant CommCell.The feature meets all the requirements to allow us, as the MSP, to support the customer from a BAU perspective without being able to view the sensitive data we will be backing up.However, I need to explicitly know that if the customer who will hold the Passkey loses this, can it be recovered from the CSDB?The customer will enter the passkey via remote session so as the MSP we will not have any record of it but need to be able to provide a solution in the event they misplace the Passkey.Thanks in advanced 

1
Chris Hollis
Vaulter
3 months ago
M
Byte
MeatballByte
asked in Self-Hosted Q&A

Plans - different storage for Logs

Hi All, i would like to find out if it is possible to send logs files to a different location than the Deduplicated library used for DB backups. I want to send my log backups to a non deduplicated Library. I am aware that Commvault knows how to handle Logs in a dedupe policy but I would prefer to have them stored in a different Library so they don't go through the Dedupe Engine. I know in Storage policy days we could have an Incremental policy assigned and would like to know if we can do the same with Plans. Thanks in Advance MeatBall :)

1
Onno van den Berg
Commvault Certified Expert
3 months ago
S
Sim
asked in Self-Hosted Q&A

Red Hat OpenShift Container Platform Virtualization(OCPV) supported by Commvault ?

Red Hat OpenShift Container Platform Virtualization(OCPV) supported by Commvault ?Does Commvault fully supported to backup VM that run on openshift container platform virtualization?

1
A
Vaulter
3 months ago
A
Byte
atitagainByte
asked in Self-Hosted Q&A

Bonded Topology for HyperScale X Reference Architecture

Hi,Just a quick question on the Bonded Topology for HyperScale X Reference Architecture.I can see from the BOL that the Storage Pool IP Address should be resolvable to the CommServe server !! Is this a new setting ? I have seen HSX config’s where the storage pool ip address is on a 192.168 range and the CommServe on a 10.10 range with no second nic for a 192.168 range. Thanks  

1
C
Vaulter
3 months ago
A
Bit
accvBit
asked in Self-Hosted Q&A

Any way to reset the service account used by Commcell console to log in?

Hi, I inherited the Commvault environment and the Commcell Console uses an AD service account to authenticate logins. Because the service account password does not meet our AD password requirement, I’ve changed it to a new/more complex password. However, I did not update it in Commcell before I logged out. Now I can’t log in any more. It gives an error “Failed to get properties for user [domain_user] in Commcell Console and in qlogin:  “qlogin: Error 0x103: Failed to get properties for user [domain_user]”. Is there any way to update it? I can’ change the password to the old one because it does not comply with the AD password policy so it refuses to accept the old password. Thanks.

1
Chris Hollis
Vaulter
3 months ago
M
Byte
mzatorByte
asked in Self-Hosted Q&A

Specific report with data for Child commcells of a Parent centralized private metrics reporting server

Team, we have a centralized private metrics reporting server that I just configured. I need to run a report to test that it’s successfully reporting on data from the (successfully registered) child commcells. What would be a specific report to run for this ? I ask because I know some of the reports will only report on the local centralized private metrics commserve itself. 

1
M
Byte
3 months ago
T
Byte
tigger2Byte
asked in Self-Hosted Q&A

Is there a way to have a backup of a MSSQL DB instance retry backing up a single DB on the server if there are errors?

Question: I’m wondering if Commvault can be made to “auto retry” backing up a database if there are certain types of errors (when the database is online, and other DB’s are able to be backed up, just some failure occurs with a single DB)Why: We have been having some issues with backing up MSSQL DB’s and its very intermittent. I know “find out what the connectivity/issue is” is probably the right approach, but time and rarity keep this from being a priority. People have asked “Can CommVault just retry?”Example:2 Db’s had failures in a backup of a MSSQL instance with about 50 Db’s in it. Error 1 = “Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.”. Reasoning for retry: In this case it appears there was some sort of disconnection (somewhere, somehow) for just this single DB when the backup ran.  This would be a case where I would want CommVault to try again maybe 1 time after x minutes or something, as the DB is online, just something happ

1
S
Vaulter
3 months ago
T
Byte
tigger2Byte
asked in Self-Hosted Q&A

Best way to backup a directory with (only) image files. Possibly TB's of image files

I have a backup request to backup a new file share location (a file share) that handles image files (not sure of type or format). Currently the size is about 500 GB (number of files is unknown at this time), but there is some talk of it becoming larger to possibly > 10 TB (or ultimately “many new files being constantly moved in and out of this folder at regular times” vs total size of the folder). We are backing up a lot more than this of “unique data” across the systems so 10-20 TB is not a huge amount of “new unique data” being backed up, but its enough to make me reconsider just adding it without some thought.Currently all of my backup storage policies use DDB’s (we have a few).  I did not set any of the storage policies we have up, just inherited it all.If I used our ‘standard” storage policy for our file shares (that all use DDB’s), would the (possible) size of > 10 TB of image files blow up my DDB’s or cause some unintended consequences to the DDB (as the data will likely n

1
Damian Andre
Vaulter
3 months ago
Y
Byte
yuneoByte
asked in Self-Hosted Q&A

How to discover new AWS landing zone automatically

We are using Commvault intelisnap to backup AWS EC2s, the current challenge is if a new LZ is created, We do not know in time and will miss some backups.Are there any configurations in Commvault can automatically discover this new LZ and send out the notification, so we can add the backup in time.

1
P
Vaulter
3 months ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A

Azure DevOps App

Hi,I want to use Commvault to backup Azure DevOps. I don’t have the option “DevOps” however under “Protect” in  Command Center, as described here: https://documentation.commvault.com/2023e/essential/add_azure_devops_app.html (just doing a pre-check).How can I get the option to add the Azure Devops App? Or will the option be there after I have installed the necessary software (Cloud Apps) on the proxy server?Thanks!

1
S
Vaulter
4 months ago
J
Byte
johanningkByte
asked in Self-Hosted Q&A

Retire Client deletes CCM imported clients regardless of valid backups

Hi,I recently observed, that executing “retire client” on a CCM imported Client deleted the client resource regardless of still existing backups.The same applies to the Workflow “retire clients”https://cloud.commvault.com/webconsole/softwarestore/#!/136/671/22103that can execute the retire operation on a group of clients.Is this a product error ?This can easily lead to a situation where clients are deleted and backups are lost even though not intended.Observed this behavior on a V11.32 CommCell.To solve the dataloss issue, I had to repeat the CCM export / import operations for the affected clients.rgdsKlaus

1
Chris Hollis
Vaulter
4 months ago
E
Bit
El Hugo HefnerBit
asked in Self-Hosted Q&A

Subclient and security groups

Need some help with a use case. We have separate help desk for different areas. The file share we are backing up has acl’s’ that allow each specific help desk access to their respect share\folders. I have different sub clients for each share and the corresponding help desk group assigned to the sub client security but i get an error stating the user does not have overwrite on restore unless I put it on the actual server security. Any thoughts would be helpful

1
P
Vaulter
3 months ago
roc_tor
Byte
roc_torByte
asked in Self-Hosted Q&A

Exchange 2019 backup: Some log files appear not truncated

Greetings! We’re performing a new backup of an Exchange 2019 database.   Before running the backup, we had ~ 4000 log files.  After, ~400.  This sounds good.  But we note that the log files remaining are indeed from the last 2 weeks (beginning of the month).  Any clue why some files would remain.. ?   Thank you for your time! 

1
Chris Hollis
Vaulter
4 months ago
S
Shaikh Abu Faisal
posted in Self-Hosted Q&A

Commser Installation error --SQL install requires that Setup must be launched from a path containing less than 72 characters

Hyper -V platform --VM: windows server 202=====================================At installation time shows bellow errors:Error:SQL install requires that Setup must be launched from a path containing less than 72characters ​​​​   

1
P
Vaulter
4 months ago
S
Byte
sachiByte
asked in Self-Hosted Q&A

Facing Mention ERROR between Agent installation on client LInux SERVER

Hello TeamWe are facing the below-mentioned error during the installation of the agent on the client's Linux serverPlease check it   

1
C
Vaulter
4 months ago
L
Byte
Lukasz AByte
asked in Self-Hosted Q&A

Replication CDR

Hi, is it possible to replicate data (files and directories) on volumes larger than 64 TB (Windows)?VSS has a limitation of 64TB volumes. Can I disable usage of VSS for replication?Regards,Lukasz

1
Damian Andre
Vaulter
4 months ago
M
Byte
Mansour_NourByte
asked in Self-Hosted Q&A

Migrate archived mailboxes from sourceone to commvault

Hello team, Has anyone migrated archived emails from different vendors to commvault?  i know that there are tools to perform this kind of migration transvault and quest but, has anyone tried to perform a manual migration from any vendor to commvault without any tool, is it possible? 

1
Chris Hollis
Vaulter
4 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings