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Commvault file agent push install FAILURE on Ubuntu 20.04.5 LTS

  • August 29, 2023
  • 1 reply
  • 149 views

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Hello, anyone knows why file agent push install on Ubuntu 20.04.5 LTS fails everytime? I have used root credentials on 2 different servers running the same OS version : Ubuntu 20.04.5 LTS.
The job get’s stuck either at 0% or 90%. I have checked the destination and seems to do a partial install.

The installed components looks like this:


I have Commvault 11.0 SP24. Is Ubuntu 20.04.5 LTS  supported?

1 reply

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Hello @CMG 

Based on the screenshot there seems to be a connectivity issue between the client and the CommServe.

We can see @@COMMSERVE@@ in the screenshot indicating the install completed but registration with the CommServe after the install failed. This is usually caused by a network connectivity issue. Can you confirm port 8400 & 8403 are open bi-directionally between the Client and the CommServe?

 

Thank you,
Collin


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