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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,977 Topics
  • 21,466 Replies
4977 Topics
M
Byte
marcelo bernardes fernandesByte
asked in Self-Hosted Q&A
Report commvault clients

Hey guys,The client is asking me for the last clients inserted in the last 90 days in the backup policy, do we have any reports with this configuration in the commvault?Note: He informed if possible to have the creation data and data from the last backup in the report

1
N
Vaulter
1 year ago
C
Byte
Chris NewmanByte
asked in Self-Hosted Q&A
SQL transaction logs not getting backed up for single DB

​I was testing a database restore (DB is in full recovery) and noticed that the PITR graph wasn’t showing continuity.I checked the server and we still had an old logshipping job which was grabbing the logs and backing up to disk before commvault could get them..  We currently use database mirroring which doesn’t have any jobs associated with it. I disabled the job and ran a full database backup from Commvault,  expecting that our default 15 minute log backups would start afterwards, but that doesn’t appear to be the case.  I’ve taken a manual log backup in Commvault, but it’s still not getting picked up by the regular schedule. Any thoughts on how to resolve this?  The default client run completed at 3:01 pm and backed up every log *except* this database, which I had to do manually. Thanks- Chris​

1
S
Vaulter
1 year ago
M
Byte
MauroByte
asked in Self-Hosted Q&A
MySQL restore and versioning

Good day all I have a customer who is using Xtrabackup as the option to backup/recover MySQL DB’s. The source version is V8.0.29-21 and he’s restoring to a client with V8.0.33-25.In the restore process, we see an error that says that ‘there is nothing to restore - subclient(s) not backed up.The subclient is backed up, so was wondering if this is due to the different versions of MySQL in the job configuration?

1
Sunil
Vaulter
1 year ago
C
Bit
christis100Bit
asked in Self-Hosted Q&A
No backup for last 7 days (Alert type: job management -data protection)

Hello,I start working recently with CommVault and I have a lot of alerts “No Backup for last 7 days”. Since the machines are been removed from VMWARE why they alert still appear??Any idea how stop those alerts… Thanks, Christos

1
N
Vaulter
1 year ago
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
Delete a Cloud Network Storage Pool discarding all the data

According to the documentation, you can delete a network storage pool and when you delete a network storage pool, the software automatically deletes the library associated with it and the data in the library will be lost. URL: https://documentation.commvault.com/2022e/expert/9138_deleting_network_storage_pool.htmlI got a little confused. does the software automatically deletes the library associated with it and the data in the library will be lost or do I need to retire the mount path as It contains dedup data?Anyway, what happens to the data that is in the cloud? Commvault will prune the data?     

1
C
Vaulter
1 year ago
A
Anandha K
asked in Self-Hosted Q&A
Single Mailbox backup configuration

Hi Team,Just want check the configuration of Mailbox Backup. We have two media agent servers and the exchange version is 2016. Please advise the configuration of Mailbox backup jobs.Is it Outlook on those media agent servers and will use access nodes. And any disk limitation for Indexing (each media agent). - approx. 300 Mailboxes. Any license is needed for this backup from Commcell level (no archiving). Where will create the sub clients for mailbox jobs (either Exchange or media agents).

1
S
Vaulter
1 year ago
S
Byte
ShaneHicksByte
posted in Self-Hosted Q&A
Issue with Oracle backups. Strange! (CV Ticket: 230809-644)

We are getting the error below. It does not give the error all the time. Usually on Saturday afternoons, the jobs start running all weekend with no issues. On Monday’s, it will start failing in the afternoon and fail all week until the weekend. Of course, the DBA says that they are not doing anything. Nothing has changed on the CV side. This server has been fine up until the last month as they have started prepping the DB’s for another server. It is almost like someone starts a process and it cuts off.  Error Code: [18:182]Description: Failed with SBT library error [ORA-19506: failed to create sequential file, name="8329502_KCH_2l24upts_1_1", parms=""ORA-19511: Error received from media manager layer, error text: CreateOraObject20: Job[8329502] thread[4944]: Connection with ClOraAgent failed(180 secs) for channel=1. ]Source: server, Process: ClOraAgent

1
N
Vaulter
1 year ago
C
Bit
CMGBit
posted in Self-Hosted Q&A
Commvault file agent push install FAILURE on Ubuntu 20.04.5 LTS

Hello, anyone knows why file agent push install on Ubuntu 20.04.5 LTS fails everytime? I have used root credentials on 2 different servers running the same OS version : Ubuntu 20.04.5 LTS.The job get’s stuck either at 0% or 90%. I have checked the destination and seems to do a partial install.The installed components looks like this:I have Commvault 11.0 SP24. Is Ubuntu 20.04.5 LTS  supported?

1
C
Vaulter
1 year ago
K
Byte
Kim AndreByte
asked in Self-Hosted Q&A
Migrate data from tsm to commvault

Manager is asking if commvault support migration of old tsm data to commvault. I have read this documentation https://documentation.commvault.com/v11/essential/103543_migrating_tsm_data_to_objectstore.html Has anyone any experience doing this? I am not quite sure this is the best way forward..

1
Rajiv
Vaulter
1 year ago
G
Bit
GGMGLBit
asked in Self-Hosted Q&A
AWS FSx for Windows

Hi All,We have configured Network Share backup for FSx and would like to somehow detect if permissions for the credential we use are removed from folder and files in that folder are not protected any more. What we found in testing that Full backup gives an error if it encounters a folder with no permissions but Incremental or Diff not. Any ideas?Thanks 

1
Rajiv
Vaulter
1 year ago
R
Byte
RicMByte
asked in Self-Hosted Q&A
Client (0365) MR version being ahead of CS/MA

0365 has issue with discovery.  Are we able to MR upgrade client 10 11.28.76 while CS/MA is 11.28.44?

1
Rajiv
Vaulter
1 year ago
G
Byte
GlennoByte
asked in Self-Hosted Q&A
Worst case recovery!

Some great answers on my previous posts so trying my luck with this one! If the entire Commvault environment were to be destroyed,  CommServe, Media Agents, VSA’s deleted for example but DR backups of the CommServe Databases held on a functioning file server. Can Commserve be reconstructed, and the Databases reimported (thinking definite yes for this!) Same machine name and IP? The tricky one now! Can a Linux Media Agent be manually rebuilt (yes) BUT can it access and use backups that were written to a NFS share by the previous Media Agent? Obviously, all Index Cache and DDB database that was on this machine will have been obliterated OR may actually be also backed up on the same NFS share by the scheduled DDB, index server backups that will have run.  Lastly the actual CommServe, Media Agents and VSA components will also have been backed up by Commvault in VM based backups and also held on NFS storage. Can these be resurrected from the dead?Is there a flow chart or process on how to a

1
Damian Andre
Vaulter
1 year ago
R
Byte
rebajsByte
asked in Self-Hosted Q&A
Backing up a Bitlocker-encrypted virtual file server drive (not the OS drive)

We’re investigating creating a virtual disk, attaching it to our Windows file server, and encrypting it with Bitlocker to use as a “restricted data drive” in order to meet requirements for our client data agreements. While looking into how Commvault handles Bitlocker encryption, I’ve found that the drive must be unlocked to be backed up, and that file-level browse and restore may/will not be possible, given that the data is encrypted. I have two questions:If the Windows File System agent is installed, does this allow for file-level backup and restores? How does deduplication work on a Bitlocker-encrypted drive?

1
Rajiv
Vaulter
1 year ago
R
Byte
rebajsByte
asked in Self-Hosted Q&A
Disks holding DDB nearly full - what happens if it reaches 100%?

The drives holding our DDB are currently fluctuating between 85 and 95% full. We’re in the process of procuring larger drives to replace the ones currently in our mediaagent, but in the meantime…what happens if the drive holding our DDB hits 100% capacity?

1
Emils
Vaulter
1 year ago
K
Byte
kiranByte
asked in Self-Hosted Q&A
Uninstalling Commvault from a cloned server

We have AIX client where we haven’t configured Commvault, But our server team had cloned this AIX client from another server.When I give Commvault status command on this cloned server, it displays the name of the server that is in backup.I want to uninstall Commvault from the cloned server and if I select “Remove all packages locally” will it uninstall the Commvault from the server which we are backing up? As this cloned server displays the name of the server that is in backup.I understand that remove all package locally does decoupled uninstallation where it doesn’t communicate with Commserve computer. I just want to make sure, me uninstalling package from cloned server shouldn’t affect the original one.

1
Mohamed Ramadan
1 year ago
J
Byte
JNIZByte
asked in Self-Hosted Q&A
CDR replication on Commserve server

Hello,I installed by my customer the CDR package on the Commserve server (V 2022E) to replicate DRBACKUP directory to another windows server. It didn’t work for unknown reason, so I decided to uninstall/reinstall/repair the package. But there is no option, how to do it. So I released the license for for the CDR client and then deleted. Now I have no access to the CDR client software and its not possible to uninstall/activate/reconfigure it. Is there any possibility to reinstall/uninstall the CDR client on the Commserve server ?Thank youJiri. 

1
J
Byte
1 year ago
D
Byte
DaveKByte
asked in Self-Hosted Q&A
Failed to start backups as no eligible subclients were found.

I get “Failed to start backups as no eligible subclients were found” when i attempt run run a Synthetic full backup schedule that contains Mongo Big Data clients. I can however run the incremental schedule with no problems. There are no blackout windows defined for the clients. I did have these clients associated with a Plan but have now disassociated these.

1
N
Vaulter
1 year ago
A
Aquarius
asked in Self-Hosted Q&A
VMware san-mode backup from NetApp Filer with NVMe over FC

Dear Community,  my customer wants to make a VMware san-mode backup from NetApp Filer with NVMe over FC. I can’t find anyting in the documentation. Is this supported? If not, when is this available?RegardsThomas 

1
R Anwar
Vaulter
1 year ago
R
Reiner Klitzsch
asked in Self-Hosted Q&A
DDB Verification Error Message

Hello community, I have a question regarding an error message from a DDB Verification job.Pleas see the error marked in red in the abstract of the logs:8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_1738120  1098  09/04 19:42:54 22835333 [Reader_171] Failed to get chunk integrity record from SIDB8120  1098  09/04 19:42:54 22835333 [Reader_171] Cannot process data for the chunk.8120  1098  09/04 19:42:54 22835333 41087620-# [DM_BASE    ] removeAllArchFilesMap(): Removing all the archive file ids from archive file map.8120  1098  09/04 19:42:54 22835333 [Reader_171] Discarding queued chunk list8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_173 Last ArchiveFileId [0] CommCellId [0] controller will wait for this call before proceeding to get next message for other workers I checked the documentation and the knowledge base to find out what the error is telling me.From my point of view the DDB doesn’t have any information about a certai

1
C
Vaulter
1 year ago
D
Byte
DaveKByte
asked in Self-Hosted Q&A
Deleting Storage Pool

I am in the process of deleting a Storage Pool that is a cloud library (library in question is on prem S3 Storage solution).This mirrors as closely as possible  process I followed with Global DDB’s, but this is my first deletion of a Storage Pool and want to be 100% sure I don’t leave any data on diskListed below are the steps I have run All dependent copies have been deleted and there are no copies associated with storage pool Data aging has run and there are no pending deletes, there has been a week since this was done. I have confirmed there are no jobs associated with the DDB’s When I view the DDB’s I see Application size is 0, size on disk shows blocks still remain but I assume this is the residual base line that will be deleted from disk after the Storage Pool is deleted.   Micro pruning is enabled. I tried running Reclaim space to recover and Orphan chunks (not sure if this is of any benefit). got error “Pruner media agent not found to run Defrag phase on DDB, Please configure

1
Arunkumar P
Vaulter
1 year ago
M
Bit
mgambettiBit
asked in Self-Hosted Q&A
help on forever incremental

good morning, i resell our commvault backup shared infra as a multitenant backup service to final customers (basic backup of windows/linux clients and servers, just fileservers no db or other).they choose between different retention policies, but all are quite the same, an incremental backup at day with retention of (15/30/60/120/365) AND a synthetic full each weekend (just in case the incremental chain got “corrupt”….).actually our customers pay for the TOTAL logical used space for their own backup.the problem is that longer retention periods costs much more in space AND price (a synthetic full each week for 1 year it’s a lot).they demand to have just something like a forever incremental, with 1 full at the begin on the chain of backup and conseguent incrementals, and every day the 1day full will “shift” do right to become the new full...(something like that so the no longer pay also for each week synt full).QUESTION:how can i lower the fulls/synthetic fulls to lower logical disk spac

1
P
Vaulter
1 year ago
S
Surender.Singh
asked in Self-Hosted Q&A
Creating Commvault HA pair using livesync

Hi,We are trying to create Commvault HA (Active and passive node) in our lab.We create to Commserve server in lab on the same network.When we are trying to install Commserver Failover instance on the commserve we are facing an error. we checked log file and found - 8400 port already is in use.and installation failed. Please give me suggestions and or assist me about the setup.

1
J
Vaulter
1 year ago
C
Bit
CHammelBit
asked in Self-Hosted Q&A
Does content indexing require a backup to be taken or can it be run\used standalone?

We are trying to only use the content indexing (meta data in documents) feature, not the backups, and I was tasked with setting this up.  When looking into the documentation it looks like a backup is required since the content indexing is done “offline” on the backup.  I’m just looking for confirmation that a backup is required and that there is no other way to use the content indexing feature without a backup. I tried asking support but they didn’t want to answer and told me to contact my Account Manager who hasn’t replied to any emails or phone calls.  Hoping somebody here can answer this question so we can figure out if we need to find another solution or to go ahead with the install.

1
S
Vaulter
1 year ago
D
Byte
Daniel FreidlinByte
asked in Self-Hosted Q&A
Backup dell ecs s3 namespaces/backets with commvault

Hello All!Our company already installed and using dell ecs s3 storage on prem.Is it possible, to setup a backup solution with hyperscaleX, to backup namespaces or some backets in specific namespace? Thank you,  Daniel 

1
R Anwar
Vaulter
1 year ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
How to restore a OneDrive for a deleted user

Hello everyone,I have an internal request to restore the OneDrive for an employee that left a few months ago.  When I connect to Command Center > Protect > Office 365 > OneDrive_V2 > and search for the requested user, I don’t get any results.  I know in the old Java GUI there’s an option to include “Deleted Accounts” when searching for Exchange mailboxes.  Is there something similar for OneDrive restores?Ken

1
Ken_H
Byte
1 year ago

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