During cleanup, in some cases, jobs for a few users get stuck in the running state and do not progress. The jobs neither fail with an error nor move to the completed phase, remaining in the running state for days. Is there any additional setting related to this issue or a timeout for a user's cleanup process?
Mailbox Cleanup Skip the Stuck User
Best answer by Sujay kumar
Hi
Thank you for confirmation.
The cleanup job currently checks mailbox size to ensure it does not exceed the maximum allowed quota.
The cleanup process skips mailboxes that are full before initiating cleanup, accompanied by the following message:
" Skip/Failure Reason: [Mailbox is over quota. No space to save stubbing changes.]"
If the cleanup process stalls due to quota issues, consider manually freeing up space or expanding the quota for the affected mailboxes, then resubmit the job.
An internal modification request (CMR) has been raised for this issue handling, which occurs when a mailbox reaches its quota during the cleanup process, leading to multiple reattempts.
This problem will be addressed in the upcoming Feature Release , which is currently in development. The added functionality ensures that if a message fails with an 'over quota' error, the mailbox is marked as failed.
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