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mailboxes related to disabled AD users

  • February 11, 2022
  • 4 replies
  • 794 views
S
Byte
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hello guys,

my customer have an o365 Exchange online hybrid environment. they would to know if commvault is able to protect (archive) the mailboxes related to AD disabled user. 

I found this page in the documentation

https://documentation.commvault.com/11.24/expert/113053_disabling_user_mailboxes_for_exchange_mailbox_agent_hybrid.html

To reduce license usage, you can disable user mailboxes that belong to an AD group or you can disable individual mailboxes.

The following characteristics apply to disabled AD groups and mailboxes:

  • Disabled mailboxes do not consume a license.

  • You cannot run any archiving or cleanup jobs.

  • You can run browse and restore operations.

it’s ambiguous,  is it referring to the o365 mailboxes (AD users) or to the commvault configuration only?

Could you please help me.

Many thanks

Best answer by Scott Reynolds

Hello @SimonePaccagnella 

We do not protect disabled mailboxes for O365.

The document you are referencing is disabling users within Commvault. This is for an active user you can disable the archive on individual users which removes them from the licensing (but retains backups and still allows restores)

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4 replies

S
Vaulter
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Hello @SimonePaccagnella 

We do not protect disabled mailboxes for O365.

The document you are referencing is disabling users within Commvault. This is for an active user you can disable the archive on individual users which removes them from the licensing (but retains backups and still allows restores)

S
Byte
Forum|alt.badge.img+1
Scott Reynolds wrote:

Hello @SimonePaccagnella 

We do not protect disabled mailboxes for O365.

The document you are referencing is disabling users within Commvault. This is for an active user you can disable the archive on individual users which removes them from the licensing (but retains backups and still allows restores)

thank you Scott

S
Byte
Forum|alt.badge.img+1
Scott Reynolds wrote:

Hello @SimonePaccagnella 

We do not protect disabled mailboxes for O365.

The document you are referencing is disabling users within Commvault. This is for an active user you can disable the archive on individual users which removes them from the licensing (but retains backups and still allows restores)

@Scott Reynolds but the question is: those disabled mailboxes lead to backup failure or they are skipped ( and the backup completed successful) ?

S
Vaulter
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@SimonePaccagnella  Those mailbox are skipped. It will mark then as disabled and skip the backup and note that they were skipped because they are disabled.

They will still appear in the mailbox list in the GUI for recovery purposes. If they are reenabled at any time this will be detected and backup will run as expected.

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