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Missed SLA is not showing any data
+11- Vaulter
- 99 replies
Best answer by Zubair Ahmed Sharief
Selected all options to be uploaded to the cloud in the cloud reporting from Control panel of CS. Post this change all the data seems to be available in the SLA column.
Reference URL: https://documentation.commvault.com/commvault/v11_sp20/article?p=87001.htm
+15- Vaulter
- 333 replies
Research indicates that It could be that the upload to cloud isn’t working (logs would confirm).
Try one thing for me (This may seem random)… In the Commvault Control panel --> Internet options --> Http Proxy settings > confirm if proxy details are entered. if there is no proxy configured, please untick the proxy option and then try another upload and check the report (I believe you may need to wait 24 hours).
Also, if you click on the pie in the pie chart, does it break down which 18 missed it?
Additionally, what feature release / maintenance release is this environment?
Regards,
Chris
+11- Vaulter
- 99 replies
Hello
Could you share the logs which could pinpoint the issue ?
When i click on pie , it will open the screen with SLA history but no client list
The CS is on 11.32.35
Checking the proxy suggestions
+15- Vaulter
- 333 replies
Check CommservSurveyUtility.log and look for ‘CCommservSurvey::Upload() - Public: No need to upload survey data’
Check if it reports the same as this ^
Regards,
Chris
+11- Vaulter
- 99 replies
- Answer
Selected all options to be uploaded to the cloud in the cloud reporting from Control panel of CS. Post this change all the data seems to be available in the SLA column.
Reference URL: https://documentation.commvault.com/commvault/v11_sp20/article?p=87001.htm
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