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mount error Error Code: [19:1131] Description: Unable to reach the client

  • September 14, 2022
  • 9 replies
  • 2268 views
J
Novice
Forum|alt.badge.img+1

hi,

we are using Commvault backup solution last 4year, but few days we have some trouble of backup mount error, error showing as given below 

 

 

Error Code: [19:1131]
Description: Unable to reach the client [svtgulp01]. Please confirm the server is up and running, then check Network connectivity between Commserve and remote computer.
Source: svtgcmp00.team.com.bd, Process: JobManager

Best answer by Jos Meijer

Assuming this is not a server internal disk.

Please check the following:

- is there a read only lun allocation from storage perspective?

- is there a disk read only attribute on OS level?

OS read only attribute example:

C:\Users\Administrator> diskpart

Microsoft DiskPart version 6.0.6002 Copyright (C) 1999-2007 Microsoft Corporation. On computer: COMPUTERNAME

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt -------- ---------- ------- ------- --- --- Disk 0 Online 64 GB 0 B Disk 1 Online 78 GB 2048 KB

DISKPART> select disk 1

Disk 1 is now the selected disk.

DISKPART> detail disk

Disk Device Disk ID: 02872505 Type : iSCSI Bus : 0 Target : 0 LUN ID : 0 Read-only : Yes <--- Make sure of read-only mode Boot Disk : No Pagefile Disk : No Hibernation File Disk : No Crashdump Disk : No

There are no volumes.

DISKPART> attribute disk clear readonly

Disk attributes cleared successfully.

      9 replies

      Sunil Turakani
      Vaulter
      Forum|alt.badge.img+2
      1. Do check on the network connectivity (ping) between the hosts - Commserve and Client, Client and media agent host.
      2. Firewall settings
      3. Anti-virus settings
      Sunil
      J
      Novice
      Forum|alt.badge.img+1
      • Jabad HossainNovice
      • Author
      • Novice
      • September 14, 2022

       

      J
      Novice
      Forum|alt.badge.img+1
      • Jabad HossainNovice
      • Author
      • Novice
      • September 14, 2022

       

      J
      Novice
      Forum|alt.badge.img+1
      • Jabad HossainNovice
      • Author
      • Novice
      • September 14, 2022

      @sbt32  

       

      i have checked your mentioned point,

       

      ping reachability is ok

      firewall off

       

      i have shown snapshot as attached 

       

        J
        Novice
        Forum|alt.badge.img+1
        • Jabad HossainNovice
        • Author
        • Novice
        • September 14, 2022

        @sbt32  it possible to connect with us direct remotely, and we will pay on call 

        Mike Struening
        Vaulter
        Forum|alt.badge.img+27

        @Jabad Hossain , if you call into Customer Support and don’t have a contract, they will assist in setting up a per incident fee.

        https://www.linkedin.com/in/michael-struening
          J
          Novice
          Forum|alt.badge.img+1
          • Jabad HossainNovice
          • Author
          • Novice
          • September 14, 2022

          Error Code: [62:308]
          Description: Failed to mount the disk media in library [DISK_DC-NEW] with mount path [H:\DISK_D2D] on MediaAgent [svtgcmp00.team.com.bd]. The media side mounted is write-protected. Please use another media.
          Source: svtgcmp00.team.com.bd, Process: MediaManager

          Jos Meijer
          Community All Star
          Forum|alt.badge.img+21
          • Jos MeijerCommunity All Star
          • Community All Star
          • Answer
          • September 14, 2022

          Assuming this is not a server internal disk.

          Please check the following:

          - is there a read only lun allocation from storage perspective?

          - is there a disk read only attribute on OS level?

          OS read only attribute example:

          C:\Users\Administrator> diskpart

          Microsoft DiskPart version 6.0.6002 Copyright (C) 1999-2007 Microsoft Corporation. On computer: COMPUTERNAME

          DISKPART> list disk

          Disk ### Status Size Free Dyn Gpt -------- ---------- ------- ------- --- --- Disk 0 Online 64 GB 0 B Disk 1 Online 78 GB 2048 KB

          DISKPART> select disk 1

          Disk 1 is now the selected disk.

          DISKPART> detail disk

          Disk Device Disk ID: 02872505 Type : iSCSI Bus : 0 Target : 0 LUN ID : 0 Read-only : Yes <--- Make sure of read-only mode Boot Disk : No Pagefile Disk : No Hibernation File Disk : No Crashdump Disk : No

          There are no volumes.

          DISKPART> attribute disk clear readonly

          Disk attributes cleared successfully.

            J
            Novice
            Forum|alt.badge.img+1
            • Jabad HossainNovice
            • Author
            • Novice
            • September 15, 2022

             

            @Jos Meijer current disk status as following 

             

            DISKPART> detail disk

            MSFT Virtual HD SCSI Disk Device
            Disk ID: {16BE6A5F-4B6E-490E-8FED-626B08B882C5}
            Type   : iSCSI
            Status : Online
            Path   : 0
            Target : 0
            LUN ID : 0
            Location Path : UNAVAILABLE
            Current Read-only State : No
            Read-only  : No
            Boot Disk  : No
            Pagefile Disk  : No
            Hibernation File Disk  : No
            Crashdump Disk  : No
            Clustered Disk  : No

              Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
              ----------  ---  -----------  -----  ----------  -------  ---------  --------
              Volume 0     H   New Volume   NTFS   Simple        29 TB  Healthy

             

            please help 

             

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