Answer

Old Media Password

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Hello,

I’m testing encryption and would like to change the media password

“Control Panel” → System → Change Password → Change Media Password

I can’t remember I typed a password in the past, but to set/change it I need an old one.

When I leave it blank I get following error:

Is it possible to set/change the password?

Thank You

Best answer by JBuratti

Hi @Sergej ,

From my research it may be possible to decrypt this old password that is set in the database.

Running the following SQL query should return the old encrypted password

- select * from GxGlobalParam where name = 'mediapassword'

We should have tools on our end that can decrypt this.

For obvious security reasons though may I suggest to open a support ticket for this to have a more “private” exchange of this information…

Regards,

Joe

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