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OneDrive issue: Failures : [Error: Empty response from server.]

  • April 25, 2024
  • 1 reply
  • 18 views

Base64
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Hey all,

quick question

Have you ever noticed this error?
It only affects a handful of users.

What exactly does the error mean?

Best answer by Syed_S

Hi @Base64 

Issue: OneDrive issue: Failures: [Error: Empty response from the server.]


Below are the possible reasons. 

-- Please check we are not in OneDrive Classic Client
-- Please Check the Azure app ID has not been mistyped in the client configuration on the command center
-- Please make sure One Drive is enabled for the users
-- Please check those accounts having a special page presented when trying to access OneDrive. 
-- Set up a 2-way firewall between the proxy servers & the Media Agent and restart the jobs.

If we still have issues, need to investigate more with a TR.

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  • Vaulter
  • 23 replies
  • Answer
  • April 27, 2024

Hi @Base64 

Issue: OneDrive issue: Failures: [Error: Empty response from the server.]


Below are the possible reasons. 

-- Please check we are not in OneDrive Classic Client
-- Please Check the Azure app ID has not been mistyped in the client configuration on the command center
-- Please make sure One Drive is enabled for the users
-- Please check those accounts having a special page presented when trying to access OneDrive. 
-- Set up a 2-way firewall between the proxy servers & the Media Agent and restart the jobs.

If we still have issues, need to investigate more with a TR.


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