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Question

Passkey Recovery

  • 4 January 2024
  • 1 reply
  • 37 views
M
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We are currently looking into enabling the PassKey feature for one of our ‘Companies’ associated to our Multi-Tenant CommCell.

The feature meets all the requirements to allow us, as the MSP, to support the customer from a BAU perspective without being able to view the sensitive data we will be backing up.

However, I need to explicitly know that if the customer who will hold the Passkey loses this, can it be recovered from the CSDB?

The customer will enter the passkey via remote session so as the MSP we will not have any record of it but need to be able to provide a solution in the event they misplace the Passkey.

Thanks in advanced 

1 reply

Chris Hollis
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Hi @MSP1983 
 

Assuming this is the article you are referring to (when setting this up), it cautions “Memorize or save the passkey. If you lose the passkey, the backup data can never be restored.”

https://documentation.commvault.com/2023e/expert/configuring_passkey_as_tenant_administrator.html

If we stored it in the CSDB, it wouldn’t be considered secure so to answer your question, no, it cannot be recovered from the CSDB.

Please stress the importance of storing the key in a secure location and that more than one person knows.

Regards,

Chris 

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