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Recall/Restore Exchange Mailbox Archiver emails


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  • Commvault Certified Expert
  • 74 replies

Hi all,

 

I have a CS on SP11.latest and I am trying to restore emails from 2011.

I can browse these emails but when I try restore to .pst the destination client is blank.

The Proxy server we’ve always used is also on SP11.latest, but I suppose I am missing a package or something.

Anyone have a trick to get these emails restored?

P.S. Recalls also do not work, I guess it’s related.

Best answer by Chris Hollis

@Shane Apologies, V10 media has since blocked the agent, it’s only available under the V9 media. I updated my answer to reflect this which should work.

Please try v9 with same steps and let me know how you go.

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  • Author
  • Commvault Certified Expert
  • 74 replies
  • July 31, 2021

OnePass is also installed on the Proxy, and those recalls work just fine.


Mike Struening
Vaulter
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Shane, are you seeing absolutely no client option?

 

if I recall correctly, you need outlook installed in any pst destination  

Sharing links below for anyone following  

restore to pst:

https://documentation.commvault.com/commvault/v11_sp20/article?p=29025.htm
 

all restore options:

https://documentation.commvault.com/commvault/v11_sp20/article?p=29019.htm


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  • Vaulter
  • 6 replies
  • July 31, 2021

To answer this I would need a little more detail.

  • By SP11 do you mean version 11?
  • What is the name of the agent you are browsing to restore from?  Archiver or Mailbox agent?
  • In the destination drop down you can you see any clients?

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  • Author
  • Commvault Certified Expert
  • 74 replies
  • August 1, 2021
PatrickD wrote:

To answer this I would need a little more detail.

  • By SP11 do you mean version 11?
  • What is the name of the agent you are browsing to restore from?  Archiver or Mailbox agent?
  • In the destination drop down you can you see any clients?

Aaaaah!
v11.23.17 - Apologies

“Exchange Mailbox Archiver” I know it’s (very) deprecated, but we do need those emails back.

There are no clients in the drop-down.

Thanks, @PatrickD !

 


Mike Struening
Vaulter
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@Shane , can you confirm you have Outlook 2010 or 2013 x64 installed on the proxy client?


Chris Hollis
Vaulter
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@Shane


Just to add here… (if the outlook recommendation by @Mike Struening doesn’t work), the only other reason I can think of as to why we would not see an option in the drop down list for available servers to restore to is because we do not have a server in your environment that has the ‘exchange mailbox archiver’ agent binaries installed on it. 

This will have to be the older legacy binaries, not the newer v11 exchange package binaries.

I believe what you need to do is:

  • Get the V9 media from ma.commvault.com (if you don’t already have it)

 

 

If neither works (or you need remote assistance), i’d suggest raising a support case so that we can check thins over remotely. 

 

Thanks, 

 


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  • Author
  • Commvault Certified Expert
  • 74 replies
  • August 3, 2021
Chris Hollis wrote:

@Shane


Just to add here… (if the outlook recommendation by @Mike Struening doesn’t work), the only other reason I can think of as to why we would not see an option in the drop down list for available servers to restore to is because we do not have a server in your environment that has the ‘exchange mailbox archiver’ agent binaries installed on it. 

This will have to be the older legacy binaries, not the newer v11 exchange package binaries.

I believe what you need to do is:

  • Get the V10 media from ma.commvault.com (if you don’t already have it)​

If neither works (or you need remote assistance), i’d suggest raising a support case so that we can check thins over remotely. 

 

Thanks, 

 

 

Hi chris, I am pretty sure this is what I need, thanks.

I tried a v10 install previously but I did not have that Archiver available to install.

I’ll check the reg keys and try again, many thanks!


Mike Struening
Vaulter
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@Chris Hollis , legend of Commvault!


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  • Author
  • Commvault Certified Expert
  • 74 replies
  • August 19, 2021

HI all, thanks for all the input. I finally have access to the client, I do not see an Archive Management section. Have I got the wrong installer?

 

 


Mike Struening
Vaulter
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What do you see under Exchange?  @Chris Hollis might remember the folder structure better than me….Chris, do you know what ISO version you were referencing in your screenshot?  Is it available on cloud.commvault.com?  If not, I can look into seeing if we have it to present to @Shane via Maintenance Advantage.


Chris Hollis
Vaulter
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  • Vaulter
  • 333 replies
  • Answer
  • August 19, 2021

@Shane Apologies, V10 media has since blocked the agent, it’s only available under the V9 media. I updated my answer to reflect this which should work.

Please try v9 with same steps and let me know how you go.


Forum|alt.badge.img+8
  • Author
  • Commvault Certified Expert
  • 74 replies
  • August 20, 2021

Thanks @Chris Hollis 

Where can I get v9 from these days?


Chris Hollis
Vaulter
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@Shane can be downloaded via ma.commvault.com > login > top right select version > V9.0 > select v9 SP10a Electronic Software Distribution (Feb 2014) > select top option 6.25GB Simpana CommServe option. 

Screenshots below: 

 

 


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  • Author
  • Commvault Certified Expert
  • 74 replies
  • August 20, 2021

It has been a very long week, apologies. And thanks.


Mike Struening
Vaulter
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Shane wrote:

It has been a very long week, apologies. And thanks.

If it makes you feel better, I forgot about that, too….and I’ve been here 15 years :sweat_smile: #longweek

 


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