Hello Guys,
The customer have one issue provoked by one MA(client) deletion.
In the past I had one Media Agent (Hypervisor) and a Storage Policy for Yearly backups only for this MA.
I deleted the Media Agent(client) but I keep the Storage Policy, I assumed if I delete the MA(client) I can always recover the original backups done by this PTOPOSRV010HYP into another server.
Now when I try to browse the backups jobs it gives me the following message:
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/5654283c-cc9f-401f-9c14-bde4b0df6c81.png)
It looks like the Commvault lost the reference between the original MA(client) and those backups. It is possible to recovery this??
I tried and installed again the MA into the same server(I still have the physical server with same host name), but it looks like the Commvault cannot associate the jobs.
I will have more situations like this, we discontinued old physical servers(MA) and purchase new. The approach I need to do for these MA(to be discontinued) will be “Retire the client” at the commcell?
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/e456e51e-df6f-4a6c-b88f-12692bff4977.png)
This will remove the license and keep the Client until we have jobs available to be restored done by this MA?
Thank you!