Replace Webserver certificate

Hello @thomas.S,

I believe what you are looking for is laid out in the documentation below.

Creating a CA-Signed Certificate for the Tomcat Server

https://documentation.commvault.com/commvault/v11/article?p=50497.htm

“If you need to replace an expired CA-signed certificate, back up the existing keystore and server.xml files, and then delete the existing keystore file before creating the new CA-signed certificate.

…

To generate a CSR, run the following command:

keytool -certreq -keyalg RSA -alias tomcat -file C:\somename.csr -keystore C:\mykeystore.jks -validity <daysValid> -ext SAN=dns:<domainname>”

Once the CSR is generated, you can upload to the CA and submit for signing.

Hi @thomas.S 

You might need to use OpenSSL command line to convert the .pem to .crt or .pfx (we also accept pfx) 

https://www.openssl.org/docs/man1.1.1/man1/openssl-x509.html

openssl x509 -outform der -in your-cert.pem -out your-cert.crt

Or you can use XCA to export directly the Certificate in PFX Bundle 

https://hohnstaedt.de/xca/index.php/documentation/manual

• PKCS#12: PKCS#12 structure containing the certificate, the corresponding private key and the chain of all issuers certificates.

That will generate a PFX File that will serve as keystore+certificate bundle all in one 

Then in Commvault configure the server.xml 

https://documentation.commvault.com/commvault/v11/article?p=50506.htm

Use the .pfx, .p12 or .p7b keystore files and set certificateKeystoreType to PKCS12

Thanks,

Hi @thomas.S,

The error message you shared is indicating that there is something missing or incorrect in the provided certificate.  That error is somewhat generic, as it could indicate a few potentially different scenarios.

From a troubleshooting perspective, it would be greatly beneficial for us to review the contents of the certificates themselves to determine the best next step rather than shooting from the hip.  Rather than uploading your SSL certificates here, I think it would be best for a Support Incident to be opened so that we can review this with you live.

If you can please open a Support ticket, and then update this thread with the TR number we will track the incident so that the underlying cause and solution can be posted here to help others moving forward.

Thank you!

-Brian Bruno

Hey @thomas.S , I found a few incidents internally asking the same question.  Here’s the best written response:

- Encoding of information in server.xml is not supported by which I mean there is no method that is available within the application itself to accomplish this. This debate has been ongoing for some years between users and apache developers and the current summary is because the software is open source any method to encrypt and decrypt by the application is publicly available in the code and therefore someone who can access the server.xml file can likely decode it. There is no method to encrypt and decode data from the tomcat config files currently in the software itself. Instead the Dev's (Apache not Commvault) consider that instead you would control access to the config files themselves via the operating system.

- There are many examples of this discussion online. The documentation below has some information if needed for reference but you might be able to find something better if needed in apache documentation. https://wiki.apache.org/tomcat/FAQ/Password

Let me know if this answers your question/concern.

Anytime!!