Hello,
I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.
In webserver log i see that
WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]
11336 91 04/16 13:07:25 91 e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms; HTTP code 'OK'
Best answer by Sheri Balzarano
What update level of CV are you using?
Can you confirm if the steps below are the ones you are using to reset the secret key of the user in question configured with Two Factor Authentication?
https://documentation.commvault.com/2023e/essential/resetting_secret_key_for_two_factor_authentication.html
What update level of CV are you using?
Can you confirm if the steps below are the ones you are using to reset the secret key of the user in question configured with Two Factor Authentication?
https://documentation.commvault.com/2023e/essential/resetting_secret_key_for_two_factor_authentication.html
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
