restore user mailbox (exchange online) from 2nd copy

Hey @DanC,

I believe this is because of the way the indexes and incremental jobs for the mailbox agents work. Instead, browse from the subclient and simply change the copy precedence on the browse from that view.

@Damian Andre , thanks

this’s Exchange Online(O365) and there is no option to change copy precedence on the browse

@DanC 

Correct there is no browsing from a second copy. This because all mailbox browses are pulling info from the index server. There is no secondary copy browse or browse by job, etc.

Can I ask is there a specific reason you need to restore from the secondary copy? Is there an issue with the first copy or are you testing a restore scenario?

If the primary copy in valid the restore will always pull from the primary. If you want to restore directly from secondary you can promote the secondary to primary.

@Scott Reynolds   thank you

in case of primary copy get comprised, need restore from 2nd copy

let’s says primary copy in Azure Cool tier and 2nd copy live in archive storage

#1 if data in primary copy get corrupted/comprised and can’t recover, we will have to run archive storage recall workflow to recall data from archive storage back to Cool storage.

#2 once recall completes, we will promote it to primary copy and restore from there

in this case what Commvault storage archive recall will do ? 

• copy data from Archive storage tier back to regular storage tier ?

• or move the data back to regular storage tier, after restore what  we need, we will have to run workflow to move the archive data back to Archive storage tier ?

Hello @DanC, @Damian Andre and @Scott Reynolds 

So, for o365 (Exchange Online, OneDrive & SharePoint Online) there is still no way to directly restore from 2nd copy? Because of INDEX?

The only way is to promote 2nd copy to Primary and then restore from 2nd copy?

Best regards,
Nikos