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Service Now integration - Limiting tickets created on large scale Commvault failures

  • 20 December 2022
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Customer would like to know if there is a configuration in ServiceNow or in CV that when a large-scale event occurs that causes backup failure across the board (network outage, etc.) that will prevent 100’s of tickets being created in Service Now due to this one occurence?

Obviously 100’s of jobs would be affected, but would it be smart enough to limit to one ticket?

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Best answer by christopherlecky 20 December 2022, 17:28

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I am just guessing here but this sounds like it would be reliant on the configuration of the ServiceNow entities, essentially modeling the dependancies correctly would limit the number of tickets.

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