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teams backup - Failed to restore latest metadata files. Manual intervention required due to old or missing files


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hi guys, 

i just replaced old MA server to new MA server - the library and access node of cloud apps. 

when i start backup job for teams, about 5 teams are sucessfull and about 1500 teams failing due to  Failed to restore latest metadata files. Manual intervention required due to old or missing files. so i on the access node add “nSkipTeamsMetaDataCheck” - still same backup failing. 

on the commserve node i add “bShowTeamsConvertJobToFull” run teams backup job and issue persist. 

 

there is a CVTeamsBackupLog: 

 

32944 4468  08/14 20:44:02 13920 Downloading metadata files from JobID=11955 for IndexingGUID [D90396AFX4D8CX40EAXBBE3X1E0DEB468560]
32944 4468  08/14 20:44:02 11955 CvRemoteFileCacheClient::DownloadFiles Caught error for file [D90396AFX4D8CX40EAXBBE3X1E0DEB468560.zip]: [0xECCC0016:{CvRemoteFileCacheClient::DownloadFiles(1008)} + {CvRemoteFileCacheClient::DownloadFileFromServer(896)/ErrNo.22.(Invalid argument)-Error Code: RFCTransferRespType_Failure received for file [D90396AFX4D8CX40EAXBBE3X1E0DEB468560.zip] with Reason:[0xECCC0016:{CvRemoteFileCacheServer::HandleDownloadFile(459)} + {JobAccessCtrl::IsFileCompressed(1150)} + {JobAccessCtrl::GetCollectFileXmlContents(232)/ErrNo.22.(Invalid argument)-Error: File [E:\DDP\IndexCache\RemoteFileCache\2\82AFC1A8-ED75-4176-82B0-E766D5A6E8B6\11955\RFC_COLLECT_XML_75A0905D-F76C-4374-882E-865B3C515550.xml] doesnt exists}]}]
32944 4468  08/14 20:44:02 13920 Failed to download metadata files, [0xECCC0016:{CvRemoteFileCacheClient::DownloadFiles(1050)/ErrNo.22.(Invalid argument)-Error: Downloading [1/1] files failed}]
32944 4468  08/14 20:44:02 13920 Failed to download file list
32944 4468  08/14 20:44:02 13920 Failed to restore metadata for [D90396AFX4D8CX40EAXBBE3X1E0DEB468560] using JobID [11955]. Converting this team to full backup.
32944 4468  08/14 20:44:02 13920 * CloseIndex
 

 

5 replies

Forum|alt.badge.img+15

Hello @TomasK 

I have seen that error a number of times and the key “nSkipTeamsMetaDataCheck” has fixed it most times.

Can you please share a screenshot of the key in place and can you also confirm how many access nodes you have present? 

Can you also advised your CV version. 

 

Kind regards

Albert Williams 


Forum|alt.badge.img+2
  • Author
  • Bit
  • 7 replies
  • August 16, 2024

Hi, 

there is a screen from the Media Agent (Access Node) 

 

 


Forum|alt.badge.img+2
  • Author
  • Bit
  • 7 replies
  • August 16, 2024

the version is latest 11.34.36. 


Forum|alt.badge.img+15

Hello @TomasK 

 

I would say a support ticket is needed here to investigate. You are already on the latest MR for your Feature release so that is good news! should be a simple troubleshoot and if needed involve dev. 

 

Kind regards

Albert Williams


Forum|alt.badge.img+2
  • Author
  • Bit
  • 7 replies
  • August 20, 2024

Hi @Albert Williams , 

thanks ! yes i opened a ticked last week, the dev are working on it now. so lets see, also i will post a solution, maybe helps someone in future :)


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